FOH - Reception_Front of House_Al Wahda Abu Dhabi Fitness First UAE_HOSP - Al Wahda - Abu Dhabi, UAE_Fitness First

Landmark Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Professionalism","Customer service","Problem-solving","Attention to detail"]

Deliver excellent customer service as the Front of House Receptionist at Fitness First, creating a positive first impression for members and guests. Manage professional daily Front Desk operations, ensure the club opens on time, maintain desk cleanliness, and handle phone inquiries and effective messages. Support member journey execution, manage minor escalations and complaints, and ensure membership access, payments, cash handling, and stock control follow SOPs.

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FursaFursa
Landmark Group
Landmark Group
10 months ago

FOH - Reception_Front of House_Al Wahda Abu Dhabi Fitness First UAE_HOSP - Al Wahda - Abu Dhabi, UAE_Fitness First

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Deliver excellent customer service as the Front of House Receptionist at Fitness First, creating a positive first impression for members and guests. Manage professional daily Front Desk operations, ensure the club opens on time, maintain desk cleanliness, and handle phone inquiries and effective messages. Support member journey execution, manage minor escalations and complaints, and ensure membership access, payments, cash handling, and stock control follow SOPs.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Deliver excellent customer service, create best first impressions, and represent the brand through MYZONE.
  • •Manage professional daily Front Desk operations, including ensuring the club opens on time and maintaining cleanliness and operational readiness.
  • •Answer incoming calls per company standards, take effective messages, and conduct member calls as instructed by the line manager.
  • •Support member journey execution, drive NPS with CGM/MSM, and handle member complaints/escalations professionally.
  • •Ensure membership application/encoding is complete, collect arrears and renewals, manage cash/bills/cheques, and control stock using the MF system.

Key Requirements

  • •Provide excellent customer service to club visitors and create the best first impressions across communication channels.
  • •Understand and follow relevant business SOPs and health and safety responsibilities without fail.
  • •Be knowledgeable about club operations such as rules and regulations, class timetables, promotions, and club events.
  • •Follow front desk operational requirements (e.g., uniform, ensuring the front desk is not unmanned, and desk cleanliness).
  • •Handle membership access and payments correctly, including processing membership dues and transactions in the system.
Skills:CommunicationProfessionalismCustomer serviceProblem-solvingAttention to detail
Languages:US
Tech Stack:MYZONEMembers FirstMF system

Company Brief

Landmark Group
UAE-based retail and hospitality conglomerate operating multiple own and franchise brands (Centrepoint, Max, Home Centre, Babyshop, etc.) across the Middle East, South Asia and Africa with thousands of stores, large ecommerce operations and logistics capability.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1973
Glassdoor
Glassdoor: 3.5
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