Citizens Bank

4 weeks ago

Product Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Lead delivery of Citizens’ centralized CIAM platform, transforming fragmented authentication into a unified, risk-based system. Drive OTP consolidation, modern passwordless authentication, and AI-driven identity intelligence; partner with Security, Fraud, Digital, and Technology to align standards, enable omnichannel identity orchestration, and measure impact on authentication success, fraud reduction, and customer conversion.

Location: Charlotte, Dallas, Nashville, Phoenix

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead delivery of a centralized CIAM platform, consolidating fragmented authentication and identity verification capabilities across mobile, digital, contact center, and branch channels.
•Drive OTP and authentication consolidation strategy, reducing redundancy, improving reliability, and enabling consistent customer experience across journeys.
•Define and execute the roadmap for modern, passwordless and risk-based authentication, including passkeys, biometrics, behavioral signals, and adaptive step-up.
•Embed risk-based decisioning and AI-driven identity intelligence into authentication flows to dynamically balance security and customer friction.
•Partner across Security, Fraud, Digital, and Technology to align on enterprise authentication standards and eliminate duplicative controls.

Key Requirements

•7+ years in product management, platform delivery, or identity/authentication/fraud domains.
•Proven experience leading enterprise-scale platform transformations, ideally CIAM or authentication modernization initiatives.
•Strong expertise in modern authentication technologies (passkeys, biometrics, MFA, device intelligence, identity verification).
•Experience delivering risk-based or adaptive authentication and integrating fraud/risk signals into customer journeys.
•Expertise in Agile delivery (SAFe, Scrum, Kanban) at scale.

Experience:7+ yearsIdentityAuthenticationFraudBankingFinancial services

Education:Bachelor's

Skills:Executive communicationLeadershipStakeholder managementCross-functional collaborationProblem-solving

Languages:English

Tech Stack:PasskeysFIDO2BiometricsMFADevice intelligenceAIRisk signalsCIAMIdentity orchestration

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website

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Citizens Bank

4 weeks ago

Product Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Charlotte, Dallas, Nashville, Phoenix

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead delivery of a centralized CIAM platform, consolidating fragmented authentication and identity verification capabilities across mobile, digital, contact center, and branch channels.
•Drive OTP and authentication consolidation strategy, reducing redundancy, improving reliability, and enabling consistent customer experience across journeys.
•Define and execute the roadmap for modern, passwordless and risk-based authentication, including passkeys, biometrics, behavioral signals, and adaptive step-up.
•Embed risk-based decisioning and AI-driven identity intelligence into authentication flows to dynamically balance security and customer friction.
•Partner across Security, Fraud, Digital, and Technology to align on enterprise authentication standards and eliminate duplicative controls.

Key Requirements

•7+ years in product management, platform delivery, or identity/authentication/fraud domains.
•Proven experience leading enterprise-scale platform transformations, ideally CIAM or authentication modernization initiatives.
•Strong expertise in modern authentication technologies (passkeys, biometrics, MFA, device intelligence, identity verification).
•Experience delivering risk-based or adaptive authentication and integrating fraud/risk signals into customer journeys.
•Expertise in Agile delivery (SAFe, Scrum, Kanban) at scale.

Experience:7+ yearsIdentityAuthenticationFraudBankingFinancial services

Education:Bachelor's

Skills:Executive communicationLeadershipStakeholder managementCross-functional collaborationProblem-solving

Languages:English

Tech Stack:PasskeysFIDO2BiometricsMFADevice intelligenceAIRisk signalsCIAMIdentity orchestration

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website