General Dynamics

4 months ago

Help Desk Technician - TS/SCI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Support government client operations in Northern Virginia as a Help Desk Technician, providing technical support for network, desktop, and systems hardware/software, troubleshooting end-user issues, and assisting with hardware/software installation and upgrades. Must have TS/SCI with polygraph clearance, DoD IA certifications, and be prepared to attain DoD CE training within 6 months. Onsite in Chantilly, VA.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
•Screen, refer and diagnose internal inquiries and work requests related to maintenance of personal computers and related systems.
•Assist with the installation, configuration, and upgrade of computer hardware and software.
•Provide end-user software troubleshooting and support.
•Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

Travel: Low travel

Pay and Benefits

Perks:Health Insurance401kPaid Leave

Key Requirements

•AA/AS. 3+ years of directly related experience supporting help desk operations or customer service.
•Security Clearance Level: TS/SCI with Polygraph
•Must possess DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, SSCP, OR CCNA-Security.
•CompTIA Security+ CE is the preferred certification.
•Must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.

Experience:3+ yearsGovernmentDefenseIntelligence

Education:Associate's

Skills:Customer serviceProblem-solvingCommunicationHelp Desk

Certifications:CCNA-SecurityCompTIA Security+ CECompTIA A+ CECompTIA Network+ CE

Tech Stack:Active DirectoryEmail systemsWindows

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Top Secret SCI + Polygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

4 months ago

Help Desk Technician - TS/SCI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
•Screen, refer and diagnose internal inquiries and work requests related to maintenance of personal computers and related systems.
•Assist with the installation, configuration, and upgrade of computer hardware and software.
•Provide end-user software troubleshooting and support.
•Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

Travel: Low travel

Pay and Benefits

Perks:Health Insurance401kPaid Leave

Key Requirements

•AA/AS. 3+ years of directly related experience supporting help desk operations or customer service.
•Security Clearance Level: TS/SCI with Polygraph
•Must possess DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, SSCP, OR CCNA-Security.
•CompTIA Security+ CE is the preferred certification.
•Must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.

Experience:3+ yearsGovernmentDefenseIntelligence

Education:Associate's

Skills:Customer serviceProblem-solvingCommunicationHelp Desk

Certifications:CCNA-SecurityCompTIA Security+ CECompTIA A+ CECompTIA Network+ CE

Tech Stack:Active DirectoryEmail systemsWindows

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Top Secret SCI + Polygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn