Analyst, Technology Account Management

Mastercard
Gurugram
Full timeFunction: Customer Success & Account ManagementSkills: ["Project management","Problem-solving","Planning","Communication","Escalation management"]

Own the technology and operational relationship with key customers in the Technology Account Management area. Work independently on project/process elements by applying intermediate knowledge and best practices. Support TAM operational activities like logging incidents and sharing release notifications, coordinate with teams to resolve technical issues, maintain customer technical records, and prepare documentation and reports for operational reviews.

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FursaFursa
Mastercard
Mastercard
2 days ago

Analyst, Technology Account Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the technology and operational relationship with key customers in the Technology Account Management area. Work independently on project/process elements by applying intermediate knowledge and best practices. Support TAM operational activities like logging incidents and sharing release notifications, coordinate with teams to resolve technical issues, maintain customer technical records, and prepare documentation and reports for operational reviews.
Location: Gurugram
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Work independently on defined elements of projects/processes in the Technology Account Management area under general supervision.
  • •Assist with TAM operational tasks such as logging incidents, distributing release notifications, and communicating with customers.
  • •Gather information and coordinate with relevant teams to support technical issue resolution.
  • •Maintain accurate and current customer technical records and documentation.
  • •Support preparation of reports and documentation for operational reviews and operational service delivery.
  • •Communicate product updates and release information to customers as directed.

Key Requirements

  • •Project management, problem solving, and planning skills.
  • •Basic knowledge of card operations (issuing and acquiring), with emphasis on authorizations, clearing, and settlement.
  • •Knowledge of Mastercard processing-related products, services, and technology offerings (added advantage).
  • •Ability to identify issues and proactively resolve them through escalation to the appropriate partners.
  • •Ability to clearly communicate complex technical and business information verbally and in writing.
Experience:Financial institutionsCard operationsPayments
Skills:Project managementProblem-solvingPlanningCommunicationEscalation management

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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