Collection Analyst LATAM (Portuguese speaker)

Ingredion
Guadalajara
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Customer service","Collaboration","Organizational skills","Problem-solving"]

Support accounts receivable and collections processes across LATAM by driving timely recovery of past-due accounts, accurate cash application, and resolution of payment discrepancies. Process and reconcile customer payments in SAP, investigate short/over payments and deductions, maintain clean A/R records, and partner with Sales, Credit, Accounting, and Treasury to resolve billing and payment issues. Communicate professionally with customers and monitor collection performance, escalating key risks when needed.

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Ingredion
Ingredion
2 months ago

Collection Analyst LATAM (Portuguese speaker)

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Last checked: 20 hours agoStatus: Live

Job Summary

Support accounts receivable and collections processes across LATAM by driving timely recovery of past-due accounts, accurate cash application, and resolution of payment discrepancies. Process and reconcile customer payments in SAP, investigate short/over payments and deductions, maintain clean A/R records, and partner with Sales, Credit, Accounting, and Treasury to resolve billing and payment issues. Communicate professionally with customers and monitor collection performance, escalating key risks when needed.
Location: Guadalajara
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Perform timely and effective collection of past due accounts to reduce DSO and support cash flow objectives.
  • •Process, post, and apply customer payments in SAP, ensuring accuracy and reconciliation with open items.
  • •Investigate and resolve payment discrepancies, including overpayments, short payments, and deductions.
  • •Reconcile customer accounts and ensure integrity of accounts receivable records.
  • •Communicate with customers and collaborate with internal stakeholders to resolve billing and payment issues and escalate significant delinquencies or risks when necessary.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Bachelor’s degree in Business, Accounting, Finance, or a related field.
  • •1 to 5 years of experience in collections, accounts receivable, cash application, or similar areas.
  • •Understanding of A/R and collections processes.
  • •Advanced Portuguese (mandatory) and advanced English proficiency.
  • •Proficiency in Microsoft Office, especially Excel (SAP or other ERP experience preferred).
Experience:CollectionsAccounts receivableCash applicationA/R
Education:Bachelor's in Business, Accounting, Finance (or related field)
Skills:CommunicationCustomer serviceCollaborationOrganizational skillsProblem-solving
Languages:PortugueseEnglish
Tech Stack:SAPMicrosoft OfficeExcelERP systemsCustomer portals

Company Brief

Ingredion
Ingredion is a global ingredient solutions company that develops and supplies sweeteners, starches, texturizers, and plant-based ingredients for food, beverage, industrial, and animal nutrition markets.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Westchester, United States
Founded: 1906
WebsiteLinkedIn