UAE National | Receptionist | Al-Futtaim Motors | Lexus DIP (Dubai, AE)

Al Futtaim Group
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2-3 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Complaint resolution","Organizational skills","Multitasking"]

Be the first point of contact for customers visiting Al Futtaim Motors, delivering a warm welcome and guiding them to the right teams. Coordinate appointments with the Customer Engagement Contact Centre, manage complaints by escalating promptly, and support a seamless customer journey through to exit. You’ll handle phone calls, follow up on no-shows, manage electronic vehicle health checks, and ensure health and safety throughout the customer experience.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
3 days ago

UAE National | Receptionist | Al-Futtaim Motors | Lexus DIP (Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Be the first point of contact for customers visiting Al Futtaim Motors, delivering a warm welcome and guiding them to the right teams. Coordinate appointments with the Customer Engagement Contact Centre, manage complaints by escalating promptly, and support a seamless customer journey through to exit. You’ll handle phone calls, follow up on no-shows, manage electronic vehicle health checks, and ensure health and safety throughout the customer experience.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide a warm welcome as the first point of contact for customers visiting the branch.
  • •Identify customer needs, direct them to the appropriate department, and coordinate appointments to ensure a smooth handoff.
  • •Answer incoming phone calls and schedule or reschedule appointments by coordinating with the Customer Engagement Contact Centre.
  • •Raise customer complaints and escalate them promptly to the Reception Manager; manage the complaint cycle and follow up on no-shows.
  • •Manage electronic Vehicle Health Checks (eVHC) and assist in facilitating the full customer journey while addressing health and safety issues.

Key Requirements

  • •High School Diploma.
  • •2-3 years of experience in customer service.
  • •Excellent communication and interpersonal skills.
  • •Ability to handle customer complaints and resolve issues effectively.
  • •Strong organizational and multitasking abilities, including appointment scheduling and customer service coordination.
Experience:2-3 years
Education:High School
Skills:CommunicationInterpersonal skillsComplaint resolutionOrganizational skillsMultitasking

Eligibility

Nationality:UAE National

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Glassdoor
Glassdoor: 3.6
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