Case Manager Level 1 (Brisbane, QLD, AU, 4000)

Allianz
Brisbane
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Negotiation","Conflict resolution","Customer focus","Ability to work under pressure"]

Manage a CTP claims portfolio from lodgement through to finalisation, putting customers first while driving rehabilitation and return-to-work outcomes. Build strong relationships with injured claimants, lawyers, rehabilitation advisors, and medical professionals, while assessing claims for reasonable and necessary treatment. Review treatment requests, organise investigations, interpret medical reports, and progress settlements through conferences to achieve timely claim outcomes.

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FursaFursa
Allianz
Allianz
6 days ago

Case Manager Level 1 (Brisbane, QLD, AU, 4000)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Manage a CTP claims portfolio from lodgement through to finalisation, putting customers first while driving rehabilitation and return-to-work outcomes. Build strong relationships with injured claimants, lawyers, rehabilitation advisors, and medical professionals, while assessing claims for reasonable and necessary treatment. Review treatment requests, organise investigations, interpret medical reports, and progress settlements through conferences to achieve timely claim outcomes.
Location: Brisbane
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Manage a CTP claims portfolio from lodgement to finalisation.
  • •Build effective working relationships with stakeholders including injured claimants/their lawyers, rehabilitation advisors, and medical professionals.
  • •Assess claims for reasonable and necessary treatment and rehabilitation requirements.
  • •Assess and manage injury needs, including correspondence regarding CTP benefits and interpreting medical reports.
  • •Review treatment requests, organise investigations, and progress claims through settlement offers and conferences to finalisation.

Pay and Benefits

Perks:Learning BudgetEquity

Key Requirements

  • •Para-legal or personal injury experience preferred.
  • •Insurance claims experience (preferably CTP/Personal Injury) and qualifications in Law, Insurance, Medical, Allied Health, or related fields.
  • •Ability to interpret and apply legislation with exceptional written and verbal communication skills to simplify technical legal terms for customers.
  • •Strong negotiation and conflict resolution skills with a genuine customer-focused approach.
  • •Ability to manage a target-driven caseload under high-pressure conditions and meet deadlines.
Skills:CommunicationNegotiationConflict resolutionCustomer focusAbility to work under pressure
Tech Stack:Emerging technologies

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn