Applied Materials

1 month ago

Global Product Support (GPS) Engineer II – (E2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Develop procedures and Best-Known Methods to service new semiconductor/display products, contributing to reliability and risk processes (FMECA, CAPA) and owning first-chamber build & test activities in the Apps lab. Troubleshoot issues with engineering and manufacturing, partner with Quality & Reliability on Top Field Issues, and perform or facilitate failure analysis when needed. Create and update technical manuals, service bulletins, troubleshooting guides, and training materials to prepare customer engineers before ELS shipments.

Location: Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Develop new procedures and Best-Known Methods (BKMs) to service new products, including first-chamber build & test in the Apps lab.
•Troubleshoot issues and coordinate with Engineering and Manufacturing on procedures, including participation in New Product final test (if required).
•Partner with Quality & Reliability (Q&R) on Top Field Issues and participate in or own CAPA processes.
•Conduct or facilitate Failure Analysis (FA) when needed and develop documentation for installation, retrofit, and maintenance (Technical Product Manuals).
•Create customer-facing updates (CENs, ISBs, troubleshooting guides) and build training packages, training Customer/Process Engineers before ELS shipments.

Travel: Medium travel

Pay and Benefits

Salary: USD 100,000 - 136,500 annually

Equity and Bonus:Equity

Key Requirements

•Develop new procedures and Best-Known Methods (BKMs) for servicing new products, including collecting process and qualification data.
•Contribute to reliability processes such as FMECA and CAPA, and conduct or facilitate failure analysis when needed.
•Solve complex customer and operational issues, coordinating with Engineering and Manufacturing to address findings.
•Develop and document Technical Product Manuals, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and troubleshooting guides.
•Use hand tools and electronic diagnostic tools (e.g., oscilloscopes, multimeters) and read and follow electrical, pneumatic, and gas design schematics.

Skills:Problem-solvingInterpersonal communication

Tech Stack:Microsoft OfficeMicrosoft WordPowerPointExcelOscilloscopesMultimeters

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

1 month ago

Global Product Support (GPS) Engineer II – (E2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Develop new procedures and Best-Known Methods (BKMs) to service new products, including first-chamber build & test in the Apps lab.
•Troubleshoot issues and coordinate with Engineering and Manufacturing on procedures, including participation in New Product final test (if required).
•Partner with Quality & Reliability (Q&R) on Top Field Issues and participate in or own CAPA processes.
•Conduct or facilitate Failure Analysis (FA) when needed and develop documentation for installation, retrofit, and maintenance (Technical Product Manuals).
•Create customer-facing updates (CENs, ISBs, troubleshooting guides) and build training packages, training Customer/Process Engineers before ELS shipments.

Travel: Medium travel

Pay and Benefits

Salary: USD 100,000 - 136,500 annually

Equity and Bonus:Equity

Key Requirements

•Develop new procedures and Best-Known Methods (BKMs) for servicing new products, including collecting process and qualification data.
•Contribute to reliability processes such as FMECA and CAPA, and conduct or facilitate failure analysis when needed.
•Solve complex customer and operational issues, coordinating with Engineering and Manufacturing to address findings.
•Develop and document Technical Product Manuals, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and troubleshooting guides.
•Use hand tools and electronic diagnostic tools (e.g., oscilloscopes, multimeters) and read and follow electrical, pneumatic, and gas design schematics.

Skills:Problem-solvingInterpersonal communication

Tech Stack:Microsoft OfficeMicrosoft WordPowerPointExcelOscilloscopesMultimeters

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor