Specialist, Service Culture - Dubai (Emiratised Role)

First Abu Dhabi Bank
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Performance management","Change management","Stakeholder management","Communication"]

Support the Head of Service Culture in implementing and monitoring service culture initiatives across the bank. Operationalize programs by coordinating training, communication campaigns, and employee engagement activities, while tracking adoption, engagement, and customer feedback. Prepare dashboards and reports, escalate improvement areas, and partner with HR, marketing, and frontline teams to drive customer-first behaviors and measurable program impact.

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FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
1 day ago

Specialist, Service Culture - Dubai (Emiratised Role)

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Last checked: 3 hours agoStatus: Live

Job Summary

Support the Head of Service Culture in implementing and monitoring service culture initiatives across the bank. Operationalize programs by coordinating training, communication campaigns, and employee engagement activities, while tracking adoption, engagement, and customer feedback. Prepare dashboards and reports, escalate improvement areas, and partner with HR, marketing, and frontline teams to drive customer-first behaviors and measurable program impact.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Support the execution of service culture initiatives to ensure alignment with strategy, values, and corporate objectives.
  • •Coordinate rollout of training programs, communication campaigns, and engagement activities to promote service excellence across the organization.
  • •Track adoption and impact by collecting employee engagement and customer feedback data; prepare dashboards and performance reports.
  • •Serve as a point of contact for employees, addressing questions, providing guidance, and coordinating recognition programs and events.
  • •Lead change management and improvement of service culture programs, identifying risks and contributing to development of tools, resources, and methodologies.

Key Requirements

Skills:LeadershipPerformance managementChange managementStakeholder managementCommunication

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
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