CSR/Teller - Grand Ledge MI - Part Time

Fifth Third Bancorp
United States
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Professionalism","Sound judgment","Initiative","Accountability"]

Provide excellent customer service in daily retail banking interactions by listening to customers’ needs, answering questions, and following up to resolve issues. Handle extensive cash operations, maintain accurate balancing records, and stay current on bank policies and financial center procedures. Make consultative referrals to bankers and business partners for more complex needs, using tracking tools, while adhering to risk, confidentiality, and ethical conduct expectations.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR/Teller - Grand Ledge MI - Part Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service in daily retail banking interactions by listening to customers’ needs, answering questions, and following up to resolve issues. Handle extensive cash operations, maintain accurate balancing records, and stay current on bank policies and financial center procedures. Make consultative referrals to bankers and business partners for more complex needs, using tracking tools, while adhering to risk, confidentiality, and ethical conduct expectations.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Listen to customers, ask questions to understand needs, and guide them to where their financial needs can be met.
  • •Provide responsive follow-up and resolve customer issues while maintaining confidentiality.
  • •Perform daily office responsibilities and maintain efficient operations with the platform team.
  • •Maintain accurate balancing records in line with policy, find and correct outages, and enlist help as needed.
  • •During customer interactions, identify needs and refer customers to bankers/business partners using appropriate tracking tools.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience is required.
  • •Comfort interacting with the public and adhering to dress code guidelines.
  • •Ability to follow retail policies and procedures and stay current on changes.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceProfessionalismSound judgmentInitiativeAccountability

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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