Customer Success Manager

Zip
Toronto
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Interpersonal skills","Project management","Problem solving","Attention to detail","Team player"]

A Customer Success Manager to oversee a growing commercial client portfolio, collaborating with engineering and product, advising on Zip’s procurement platform, and driving value across Procurement, Finance, Legal, IT/Security, and Privacy teams. You’ll manage adoption, health metrics, renewals, and stakeholder relationships while helping customers become self-sufficient and ensuring high retention and net revenue growth.

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FursaFursa
Zip
Zip
4 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

A Customer Success Manager to oversee a growing commercial client portfolio, collaborating with engineering and product, advising on Zip’s procurement platform, and driving value across Procurement, Finance, Legal, IT/Security, and Privacy teams. You’ll manage adoption, health metrics, renewals, and stakeholder relationships while helping customers become self-sufficient and ensuring high retention and net revenue growth.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
  • •Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
  • •Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
  • •Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
  • •Manage customer health based on data-driven adoption metrics.

Pay and Benefits

Equity and Bonus:Equity
Perks:Startup EquityHealth InsuranceDentalCommuter BenefitsPaid LeaveHome Office

Key Requirements

  • •5+ years of relevant work experience in customer-facing customer success, account management, or strategic consulting (B2B SaaS experience is a plus)
  • •Excellent interpersonal skills and ability to establish quick rapport and trust with customers
  • •Strong project management skills to manage a dynamic customer portfolio
  • •Creative problem solver with attention to detail
  • •Business process-oriented with ability to think about workflow efficiency (e.g. diagrams, conditional logic)
Experience:5+ yearsSaaSProcurementB2B
Skills:Interpersonal skillsProject managementProblem solvingAttention to detailTeam player
Tech Stack:NetsuiteCoupaWorkdayCLMGRCJIRAServiceNow

Company Brief

Zip
Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2013
WebsiteLinkedIn