Atlassian

1 week ago

Principal Customer Success Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead Atlassian’s most strategic, complex post-sales engagements for Strategy Collection (Jira Align, Focus, Talent, and Rovo). Advise enterprise leaders on operating models, governance, planning, and phased rollouts that connect strategy to execution. Drive transformation and value realization by defining measurable outcomes, reusable standards, and field methodologies, while influencing cross-functional teams to scale enterprise adoption.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner with senior customer leaders to advise on strategy planning, funding, governance, communication, and execution, improving prioritization, portfolio visibility, and decision quality.
•Define solution architecture and adoption approaches across Jira Align, Focus, Talent, and Rovo for large-scale or highly complex environments.
•Guide enterprise customers through large, ambiguous transformation programs with executive alignment, phased rollout strategies, governance design, and sustained adoption.
•Help customers define and measure business outcomes from Strategy Collection adoption, including strategy-to-execution alignment and faster, higher-quality decision-making.
•Lead complex escalations and define reusable standards, maturity models, architecture patterns, discovery approaches, and field guidance to scale adoption.

Travel: Medium travel

Pay and Benefits

Salary: USD 171,810 - 270,250 annually

Key Requirements

•10+ years in customer success, enterprise architecture, consulting, transformation, solution strategy, or technical advisory roles supporting large, complex enterprises.
•Strong understanding of enterprise strategic planning, portfolio management, PMO/transformation office motions, governance, funding/capacity planning, workforce alignment, and executive reporting.
•Demonstrated architectural depth with Atlassian solutions and adjacent enterprise platforms, including Jira Align, Focus, Talent, Rovo, Jira, Confluence, and Atlassian Goals/Projects.
•Strong executive presence, with experience advising senior business, transformation, operations, PMO, and technology leaders and facilitating strategic discussions.
•Experience defining reusable plays, frameworks, maturity models, enablement content, and scalable operating guidance for regions or customer segments.

Experience:10+ years

Skills:Executive influenceTransformation leadershipCross-functional collaborationThought leadershipMethodology leadership

Tech Stack:Jira AlignFocusTalentRovoJiraConfluenceAtlassian Goals/Projects

Company Brief

Atlassian

Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2002

Glassdoor: 3.1

Website LinkedIn Glassdoor

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Atlassian

1 week ago

Principal Customer Success Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner with senior customer leaders to advise on strategy planning, funding, governance, communication, and execution, improving prioritization, portfolio visibility, and decision quality.
•Define solution architecture and adoption approaches across Jira Align, Focus, Talent, and Rovo for large-scale or highly complex environments.
•Guide enterprise customers through large, ambiguous transformation programs with executive alignment, phased rollout strategies, governance design, and sustained adoption.
•Help customers define and measure business outcomes from Strategy Collection adoption, including strategy-to-execution alignment and faster, higher-quality decision-making.
•Lead complex escalations and define reusable standards, maturity models, architecture patterns, discovery approaches, and field guidance to scale adoption.

Travel: Medium travel

Pay and Benefits

Salary: USD 171,810 - 270,250 annually

Key Requirements

•10+ years in customer success, enterprise architecture, consulting, transformation, solution strategy, or technical advisory roles supporting large, complex enterprises.
•Strong understanding of enterprise strategic planning, portfolio management, PMO/transformation office motions, governance, funding/capacity planning, workforce alignment, and executive reporting.
•Demonstrated architectural depth with Atlassian solutions and adjacent enterprise platforms, including Jira Align, Focus, Talent, Rovo, Jira, Confluence, and Atlassian Goals/Projects.
•Strong executive presence, with experience advising senior business, transformation, operations, PMO, and technology leaders and facilitating strategic discussions.
•Experience defining reusable plays, frameworks, maturity models, enablement content, and scalable operating guidance for regions or customer segments.

Experience:10+ years

Skills:Executive influenceTransformation leadershipCross-functional collaborationThought leadershipMethodology leadership

Tech Stack:Jira AlignFocusTalentRovoJiraConfluenceAtlassian Goals/Projects

Company Brief

Atlassian

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2002

Glassdoor: 3.1

Website LinkedIn Glassdoor