Account Manager

UpGuard
Sydney, Brisbane
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Negotiation","Strategic thinking","Data-driven decision-making","Cross-functional collaboration","Customer relationship management"]

Own renewals and drive revenue retention and expansion across a portfolio of key accounts. Serve as a consultative partner to clients by leading contract negotiations, safeguarding existing revenue, and identifying upsell/cross-sell opportunities. Use market insights and account health metrics to recommend actions, collaborating closely with Sales, Customer Success, Legal, and Finance to ensure continuous customer value from the Cyber Risk Posture Management platform.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
UpGuard
UpGuard
1 day ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own renewals and drive revenue retention and expansion across a portfolio of key accounts. Serve as a consultative partner to clients by leading contract negotiations, safeguarding existing revenue, and identifying upsell/cross-sell opportunities. Use market insights and account health metrics to recommend actions, collaborating closely with Sales, Customer Success, Legal, and Finance to ensure continuous customer value from the Cyber Risk Posture Management platform.
Location: Sydney, Brisbane
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage renewal ownership for a portfolio of key accounts to ensure timely, successful contract renewals.
  • •Protect existing revenue by proactively identifying and addressing renewal risks.
  • •Identify upsell and cross-sell opportunities within accounts in collaboration with Sales.
  • •Lead contract negotiations for renewals and expansions with Legal and Finance support.
  • •Track and report renewal rates, upsell success, and account health metrics to guide strategy.

Pay and Benefits

Perks:Wellness StipendHome OfficeLearning BudgetPaid LeaveParental Leave

Key Requirements

  • •Previous experience as an Account Manager (or similar) with a proven track record in SaaS renewals and revenue growth.
  • •A solid understanding of the cyber security landscape, especially Third-Party Risk Management (TPRM).
  • •Proven ability to negotiate contracts and renewals, balancing client needs with company goals.
  • •Strategic mindset for identifying account expansion opportunities and mitigating revenue risks.
  • •Comfort adopting and working with AI tools to enhance how work is done.
Experience:SaaSCybersecurityThird-Party Risk Management (TPRM)
Skills:NegotiationStrategic thinkingData-driven decision-makingCross-functional collaborationCustomer relationship management
Certifications:Cyber security certificationsTPRM certifications
Tech Stack:AI toolsAgentic AIGenerative AI

Company Brief

UpGuard
Provides cybersecurity solutions including risk ratings, third-party vendor risk management, and data breach detection to help organizations assess and reduce cyber risk across their digital supply chain.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn