Entry-Level Call Center Care Specialist Tier 1 ( Day or Night) REMOTE

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Empathy","Reliability","Communication","Active listening","Patience","Organization","Problem-solving","Ability to work independently","Time management"]

Join a remote call center team as a Tier 1 Care Specialist, answering inbound customer calls and providing accurate information on services and policies. You’ll document interactions, troubleshoot basic issues, and follow standard procedures to resolve concerns, escalating more complex cases when needed. This entry-level role emphasizes calm, helpful communication, reliable remote productivity, and the ability to work scheduled day or night shifts with training provided.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
16 hours ago

Entry-Level Call Center Care Specialist Tier 1 ( Day or Night) REMOTE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Join a remote call center team as a Tier 1 Care Specialist, answering inbound customer calls and providing accurate information on services and policies. You’ll document interactions, troubleshoot basic issues, and follow standard procedures to resolve concerns, escalating more complex cases when needed. This entry-level role emphasizes calm, helpful communication, reliable remote productivity, and the ability to work scheduled day or night shifts with training provided.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer incoming customer calls in a professional, friendly, and timely manner.
  • •Provide accurate information about services, policies, and common customer questions.
  • •Document customer interactions clearly and completely in the appropriate systems.
  • •Troubleshoot basic issues and follow standard procedures to resolve concerns.
  • •Escalate complex or unresolved cases to the appropriate team or supervisor.

Pay and Benefits

Perks:Paid TrainingPaid LeaveHsaHealth InsuranceDentalVision401kDisabilityWeekly Pay

Key Requirements

  • •High school diploma or equivalent is required.
  • •Previous customer service or call center experience is preferred but not required.
  • •Strong verbal communication and active listening skills.
  • •Basic computer proficiency and ability to learn new systems quickly.
  • •Ability to work scheduled day or night shifts, including weekends or holidays if needed.
Education:High School
Skills:EmpathyReliabilityCommunicationActive listeningPatienceOrganizationProblem-solvingAbility to work independentlyTime management

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn