TikTok Shop by Tokopedia - Account Manager, Electronics & Automotive (Mandarin Speaker), Indonesia

TikTok
Jakarta
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Relationship building","Negotiation","Stakeholder management","Analytical problem-solving","Collaboration"]

Develop and scale the Electronics category by partnering with merchants and brands to drive merchant acquisition, incubation, and performance management. Own commercial negotiations and merchant participation in campaigns and seasonal events, then translate insights into Joint Business Plans aligned to merchant goals. Track key seller metrics (cancellation, returns, shipping lead time, and customer satisfaction) to improve performance and strengthen GMV growth while enhancing customer experience.

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FursaFursa
TikTok
TikTok
11 hours ago

TikTok Shop by Tokopedia - Account Manager, Electronics & Automotive (Mandarin Speaker), Indonesia

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Develop and scale the Electronics category by partnering with merchants and brands to drive merchant acquisition, incubation, and performance management. Own commercial negotiations and merchant participation in campaigns and seasonal events, then translate insights into Joint Business Plans aligned to merchant goals. Track key seller metrics (cancellation, returns, shipping lead time, and customer satisfaction) to improve performance and strengthen GMV growth while enhancing customer experience.
Location: Jakarta
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain strong relationships with merchants and brands.
  • •Negotiate commercial deals and secure participation in campaigns and seasonal events.
  • •Identify growth opportunities and develop Joint Business Plans aligned with merchants' short- and long-term goals.
  • •Monitor and improve seller performance metrics, including cancellation rate, return rate, shipping lead time, and overall customer satisfaction.
  • •Manage merchants through scalable incubation programs, tools, and platform initiatives to drive GMV growth.

Key Requirements

  • •Bachelor's degree or above.
  • •3+ years of experience in relevant categories.
  • •Strong network with brands and major merchants.
  • •Familiarity with social media and e-Commerce ecosystems.
  • •Intermediate-level speaking proficiency in Mandarin to manage Chinese sellers.
Experience:3+ yearsE-commerce
Education:Bachelor's
Skills:Relationship buildingNegotiationStakeholder managementAnalytical problem-solvingCollaboration
Languages:Mandarin

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn