Senior Implementation Associate

DoorDash US
Chicago
Workplace: OnsiteFull timeUSD 88,700 - 130,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2-3 yearsSkills: ["Communication","Relationship building","Project management","Problem-solving","Cross-functional collaboration"]

Join DoorDash’s New Verticals Implementation Team to launch and manage SMB merchant partnerships from onboarding through go-live and post-launch support. You’ll lead end-to-end merchant journeys, collaborate cross-functionally, and engage directly with merchants. Ideal candidates have 2–3 years in Implementation, Customer Success, or Account Management with familiarity in POS systems, Open APIs, or SFTP integrations.

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FursaFursa
DoorDash US
DoorDash US
4 months ago

Senior Implementation Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Join DoorDash’s New Verticals Implementation Team to launch and manage SMB merchant partnerships from onboarding through go-live and post-launch support. You’ll lead end-to-end merchant journeys, collaborate cross-functionally, and engage directly with merchants. Ideal candidates have 2–3 years in Implementation, Customer Success, or Account Management with familiarity in POS systems, Open APIs, or SFTP integrations.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the full merchant journey from onboarding to go-live and post-launch support, ensuring smooth setup and optimized platform presence.
  • •Coordinate with cross-functional teams to meet timelines and drive operational efficiency.
  • •Guide merchants through the implementation process, setting clear expectations and providing ongoing support.
  • •Navigate systems and troubleshoot issues with a strong technical aptitude.
  • •Build and maintain strong relationships with merchants throughout the implementation lifecycle.

Pay and Benefits

Salary: USD 88,700 - 130,000 annually
Perks:401kParental LeaveWellness StipendPaid LeaveMedicalDentalVision

Key Requirements

  • •2–3 years of experience in Implementation, Customer Success, or Account Management.
  • •Familiarity with POS systems, Open APIs, or SFTP integrations.
  • •Strong project management and cross-functional collaboration skills.
  • •Direct engagement with merchants and ability to manage multiple implementations simultaneously.
  • •Excellent communication and relationship-building abilities.
Experience:2-3 yearsE-commercePOSAPIsSFTPSMB
Skills:CommunicationRelationship buildingProject managementProblem-solvingCross-functional collaboration
Languages:English
Tech Stack:POSAPIsSFTP

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn