Fortinet

4 weeks ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Technical Support Engineer role providing direct technical support for Fortinet products, performing basic troubleshooting, collecting and analyzing configuration and network data, analyzing packet traces, and recommending corrective actions to help customers resolve issues and optimize Fortinet deployments in a hybrid work setting.

Location: Ottawa

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide direct technical web and telephone support to Fortinet customers including basic troubleshooting on Fortinet Enhanced Technologies products (FortiMail, FortiVoice, FortiRecorder and FortiSandbox).
•Collect, analyze and provide change recommendations for configuration information.
•Collect and analyze customer network information.
•Collect and perform initial analysis of packet trace information.
•Recommend corrective actions based on analysis and manage customer communications until case closure.

Pay and Benefits

Salary: CAD 74,000 - 90,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRrspEquity

Key Requirements

•1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education.
•Bachelor's degree in Computer Science, Software Engineering, or related field, or an equivalent combination of training and experience.
•Deep working knowledge of operating systems – Windows, OSX, Linux.
•Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VOIP, messaging.
•Strong troubleshooting and problem-solving skills and strong written/verbal communication.

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer service

Tech Stack:WindowsMacOSLinuxTCP/IPVOIPFortinetFortiMailFortiVoiceFortiRecorderFortiSandbox

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

4 weeks ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Ottawa

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide direct technical web and telephone support to Fortinet customers including basic troubleshooting on Fortinet Enhanced Technologies products (FortiMail, FortiVoice, FortiRecorder and FortiSandbox).
•Collect, analyze and provide change recommendations for configuration information.
•Collect and analyze customer network information.
•Collect and perform initial analysis of packet trace information.
•Recommend corrective actions based on analysis and manage customer communications until case closure.

Pay and Benefits

Salary: CAD 74,000 - 90,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRrspEquity

Key Requirements

•1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education.
•Bachelor's degree in Computer Science, Software Engineering, or related field, or an equivalent combination of training and experience.
•Deep working knowledge of operating systems – Windows, OSX, Linux.
•Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VOIP, messaging.
•Strong troubleshooting and problem-solving skills and strong written/verbal communication.

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer service

Tech Stack:WindowsMacOSLinuxTCP/IPVOIPFortinetFortiMailFortiVoiceFortiRecorderFortiSandbox

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn