Lead CSR/Teller- Broadway Shoppes (Cleveland, OH)- Full Time

Fifth Third Bancorp
Cleveland
Workplace: OnsiteFull timeUSD 43,680 - 67,700 annuallyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Risk awareness","Leadership"]

Provide advanced customer service and support as a Lead CSR/Teller, handling complex customer interactions with independent judgment. Listen to customers’ needs, follow up to resolve issues, and maintain confidentiality while guiding customers to appropriate business partners. Ensure accurate daily operations including cash handling and balancing, partner with the Financial Center Manager on cash counts and FCA requests, and support training and policy compliance to drive a positive customer experience.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Lead CSR/Teller- Broadway Shoppes (Cleveland, OH)- Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide advanced customer service and support as a Lead CSR/Teller, handling complex customer interactions with independent judgment. Listen to customers’ needs, follow up to resolve issues, and maintain confidentiality while guiding customers to appropriate business partners. Ensure accurate daily operations including cash handling and balancing, partner with the Financial Center Manager on cash counts and FCA requests, and support training and policy compliance to drive a positive customer experience.
Location: Cleveland
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Provide excellent customer service in all interactions, refer customers to appropriate business partners for consultative conversations, and handle the most complex CSR duties using independent judgment.
  • •Listen to customer needs, ask questions, follow up on inquiries, and resolve issues while maintaining confidentiality and ethical conduct.
  • •Manage daily office responsibilities and maintain accurate balancing records; identify and correct outages and assist others as needed.
  • •Collaborate with the Financial Center Manager to complete monthly cash counts and gather/report monthly FCA requests.
  • •Assist in training newly hired Customer Service Representatives and act as a leader/resource while ensuring compliance with bank policies and procedures.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •In-depth knowledge of retail bank policies and procedures to perform duties with minimal supervision.
  • •Ability to interact comfortably and confidently with the public and follow dress code guidelines.
  • •Ability to take initiative, demonstrate sound judgment, and resolve problems; act as a leader and resource for customers and team members.
Experience:BankingConsumer banking
Education:High School
Skills:Customer serviceCommunicationProblem-solvingRisk awarenessLeadership

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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