Enterprise Customer Success Manager

Tennr
New York
Workplace: OnsiteFull timeUSD 160,000 - 190,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Relationship-building","Problem-solving","Stakeholder management","Analytical thinking"]

Own enterprise customer relationships end-to-end for Tennr in healthcare, guiding onboarding, adoption, renewal, and expansion; translate complex workflows into value, align across product, engineering, and operations, and deliver trainings and success plans. Collaborate with cross-functional teams to influence the roadmap and design internal tools that drive customer outcomes.

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FursaFursa
Tennr
Tennr
8 months ago

Enterprise Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 51 minutes agoStatus: Live

Job Summary

Own enterprise customer relationships end-to-end for Tennr in healthcare, guiding onboarding, adoption, renewal, and expansion; translate complex workflows into value, align across product, engineering, and operations, and deliver trainings and success plans. Collaborate with cross-functional teams to influence the roadmap and design internal tools that drive customer outcomes.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own the end-to-end customer relationship — from onboarding through renewal and expansion — ensuring timely implementation and long-term success.
  • •Lead onboarding and training with a clear, outcome-driven strategy that drives adoption and aligns Tennr to customer goals.
  • •Build strong, trusted relationships across end users, admins, and executives; proactively manage risk and resolve issues with urgency and care.
  • •Develop and execute success plans tied to business value, tracking progress and evolving strategy as customer needs change.
  • •Collaborate with Product and Engineering to translate customer insights into roadmap priorities and shape future platform improvements.

Pay and Benefits

Salary: USD 160,000 - 190,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveHealth Insurance401kParental Leave

Key Requirements

  • •3+ years of proven enterprise customer success or consulting experience, with account ARR ranging from ~$500k to multi-million ARR.
  • •Demonstrated ability to own end-to-end customer relationships and manage onboarding through renewal and expansion.
  • •Strong communication and interpersonal skills with the ability to collaborate across diverse teams and stakeholders.
  • •Experience leading cross-functional projects and translating complex details into actionable requirements for technical and non-technical teams.
  • •Willing to travel as needed.
Experience:3+ yearsHealthcareSaaSHealthtech
Skills:CommunicationRelationship-buildingProblem-solvingStakeholder managementAnalytical thinking
Languages:English

Company Brief

Tennr
Tennr is a tennis-focused platform that helps players find opponents, book courts, discover coaching, and join local tennis events. It aims to simplify match-making and court access for recreational and competitive tennis enthusiasts.
Industry: Online Marketplaces
Website