Customer Success Leader - Remote
Trane Technologies
Manchester, Minneapolis
Workplace: RemoteFull timeUSD 97,406.66 - 156,200 annuallyFunction: Customer Success & Account ManagementExperience: 15+ yearsEducation: bachelorsSkills: ["Executive presence","Cross-functional leadership","Customer-focused strategy","Team leadership","Driving retention and expansion"]Lead BrainBox AI’s global customer success organization, defining strategy, operating model, KPIs, and engagement framework to drive retention, expansion, advocacy, and measurable customer outcomes. Oversee Customer Success Management, Measurement & Verification, Customer Performance Services, and Customer Support, ensuring energy savings, emissions reductions, system performance, and occupant comfort. Partner with Sales and Deployment on onboarding and adoption, and serve as the customer voice across Product, Engineering, Operations, and Commercial teams.
