Assistant Store Manager I

Tapestry
San Juan
Full timeFunction: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Customer focus","Communication","Problem-solving","Conflict resolution","Leadership"]

Drive sales performance and operational excellence in a Coach store by partnering with the Store Manager on forecasting, KPI monitoring, and category initiatives. Lead an inclusive, service-first environment while resolving customer issues and representing the brand in-store and in the community. Recruit, onboard, and coach team members, support omni-channel/clienteling and digital engagement, ensure compliance and loss-prevention standards, and collaborate with district and corporate teams on market-driven store strategy.

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FursaFursa
Tapestry
Tapestry
1 week ago

Assistant Store Manager I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Drive sales performance and operational excellence in a Coach store by partnering with the Store Manager on forecasting, KPI monitoring, and category initiatives. Lead an inclusive, service-first environment while resolving customer issues and representing the brand in-store and in the community. Recruit, onboard, and coach team members, support omni-channel/clienteling and digital engagement, ensure compliance and loss-prevention standards, and collaborate with district and corporate teams on market-driven store strategy.
Location: San Juan
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Support the Store Manager in achieving sales goals through forecasting, planning, and category initiatives; monitor KPIs and adjust strategies.
  • •Create an inclusive, high-energy environment that meets Coach Service standards and resolve customer issues promptly.
  • •Recruit, onboard, and coach team members; foster a collaborative culture and build a talent pipeline.
  • •Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
  • •Oversee operational excellence including compliance, scheduling, payroll, HR processes, loss prevention, visual merchandising, store safety, and vendor relationships.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid PaternityPaid MaternityCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
  • •Strong customer focus and ability to thrive in a fast-paced environment.
  • •Proven ability to inspire and motivate teams to exceed performance standards.
  • •Excellent communication, problem-solving, and conflict resolution skills.
  • •Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
Experience:1+ yearsRetailService industriesLuxuryFashion
Skills:Customer focusCommunicationProblem-solvingConflict resolutionLeadership
Languages:English
Tech Stack:Microsoft OfficeOmni-channel servicesClientelingRetail systemsSocial media

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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