Dialpad

2 months ago

Customer Support Representative, Tier 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide expert customer support for the Dialpad product, quickly diagnosing issues, troubleshooting across multiple channels, and collaborating with Engineering, Customer Success, Product, and Sales to improve the customer experience. Learn and understand Dialpad’s products deeply, communicate professionally with users, and drive timely resolution in a fast-paced, global team.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries across call, email, and chat channels with a focus on resolving issues.
•Troubleshoot and resolve customer issues, escalating bugs when needed to drive timely resolution.
•Engage with customers to quickly identify root causes and provide clear guidance.
•Provide timely and accurate feedback to customers and internal teams.
•Collaborate with cross-functional teams (Engineering, Customer Success, Product, Sales) to improve the customer experience.

Key Requirements

•Minimum of 3 years in customer support (additional work experience in a technical field is preferred).
•Respond to customer inquiries about technical issues with the Dialpad product across all relevant communication channels.
•Resolve and troubleshoot customer issues, both simple and complex.
•Engage with customers to quickly get to the root of their problem.
•Provide timely and accurate customer feedback.

Experience:3+ yearsSaaSTelecommunications

Skills:CommunicationProblem-solvingAttention to detailEmpathyCustomer service

Languages:English

Tech Stack:WindowsMacOS

Company Brief

Dialpad

Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Dialpad

2 months ago

Customer Support Representative, Tier 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries across call, email, and chat channels with a focus on resolving issues.
•Troubleshoot and resolve customer issues, escalating bugs when needed to drive timely resolution.
•Engage with customers to quickly identify root causes and provide clear guidance.
•Provide timely and accurate feedback to customers and internal teams.
•Collaborate with cross-functional teams (Engineering, Customer Success, Product, Sales) to improve the customer experience.

Key Requirements

•Minimum of 3 years in customer support (additional work experience in a technical field is preferred).
•Respond to customer inquiries about technical issues with the Dialpad product across all relevant communication channels.
•Resolve and troubleshoot customer issues, both simple and complex.
•Engage with customers to quickly get to the root of their problem.
•Provide timely and accurate customer feedback.

Experience:3+ yearsSaaSTelecommunications

Skills:CommunicationProblem-solvingAttention to detailEmpathyCustomer service

Languages:English

Tech Stack:WindowsMacOS

Company Brief

Dialpad

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn