Customer Support Representative, Tier 1

Dialpad
Tokyo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Problem-solving","Attention to detail","Empathy","Customer service"]

Provide expert customer support for the Dialpad product, quickly diagnosing issues, troubleshooting across multiple channels, and collaborating with Engineering, Customer Success, Product, and Sales to improve the customer experience. Learn and understand Dialpad’s products deeply, communicate professionally with users, and drive timely resolution in a fast-paced, global team.

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FursaFursa
Dialpad
Dialpad
3 months ago

Customer Support Representative, Tier 1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide expert customer support for the Dialpad product, quickly diagnosing issues, troubleshooting across multiple channels, and collaborating with Engineering, Customer Success, Product, and Sales to improve the customer experience. Learn and understand Dialpad’s products deeply, communicate professionally with users, and drive timely resolution in a fast-paced, global team.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries across call, email, and chat channels with a focus on resolving issues.
  • •Troubleshoot and resolve customer issues, escalating bugs when needed to drive timely resolution.
  • •Engage with customers to quickly identify root causes and provide clear guidance.
  • •Provide timely and accurate feedback to customers and internal teams.
  • •Collaborate with cross-functional teams (Engineering, Customer Success, Product, Sales) to improve the customer experience.

Key Requirements

  • •Minimum of 3 years in customer support (additional work experience in a technical field is preferred).
  • •Respond to customer inquiries about technical issues with the Dialpad product across all relevant communication channels.
  • •Resolve and troubleshoot customer issues, both simple and complex.
  • •Engage with customers to quickly get to the root of their problem.
  • •Provide timely and accurate customer feedback.
Experience:3+ yearsSaaSTelecommunications
Skills:CommunicationProblem-solvingAttention to detailEmpathyCustomer service
Languages:English
Tech Stack:WindowsMacOS

Company Brief

Dialpad
Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn