Client Success Lead

Pave Bank
Kuala Lumpur
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Communication","Negotiation","Cross-functional collaboration","Data-driven decision-making","Relationship management"]

Own the operational lifecycle of client relationships, from onboarding through ongoing support and optimization. Ensure clients successfully implement and operate Pave’s banking products while driving operational excellence across client workflows. Partner cross-functionally with Product, Engineering, Compliance, and Risk as the “voice of the customer,” using analytics like usage patterns and health scores to make proactive decisions and improve adoption, retention, and expansion opportunities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Pave Bank
Pave Bank
1 month ago

Client Success Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own the operational lifecycle of client relationships, from onboarding through ongoing support and optimization. Ensure clients successfully implement and operate Pave’s banking products while driving operational excellence across client workflows. Partner cross-functionally with Product, Engineering, Compliance, and Risk as the “voice of the customer,” using analytics like usage patterns and health scores to make proactive decisions and improve adoption, retention, and expansion opportunities.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage the operational lifecycle of client relationships, ensuring successful onboarding, ongoing support, and operational optimization.
  • •Drive client adoption and operational efficiency through proactive client management and account management across stakeholders.
  • •Support revenue and retention initiatives by engaging clients to improve Net Revenue Retention (NRR) and identify expansion opportunities for cross-sell and upsell.
  • •Identify operational bottlenecks and implement scalable solutions, contributing to internal operational documentation and knowledge bases.
  • •Serve as the voice of the customer by collaborating with Engineering, Operations, Product, Engineering, Compliance, and Risk to prioritize client-critical initiatives while maintaining regulatory integrity.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

  • •6+ years of progressive experience in Client Success or Account Management, managing enterprise or fintech clients in complex operational environments.
  • •Proven experience in Banking, Digital Banking, FinTech, SaaS, or Software contexts.
  • •Hands-on experience working within Risk and Compliance frameworks to manage client portfolios safely.
  • •Strong data and analytics capability, comfortable using data such as financial projections and health scores to drive operational results.
  • •Fluent English communication skills with strong negotiation and influence capabilities for internal and external stakeholders.
Experience:6+ yearsFintechBankingSaaS
Skills:CommunicationNegotiationCross-functional collaborationData-driven decision-makingRelationship management
Languages:EnglishMandarin

Company Brief

Pave Bank
Pave Bank is a regulated commercial bank built for businesses, offering 24/7 global, multi-asset and multi-currency accounts with programmable banking features. It combines modern product design and developer-friendly automation with traditional banking risk, capital, and regulatory controls.
Industry: Banking
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Tbilisi, Georgia
Founded: 2023
WebsiteLinkedIn