Customer Success Manager

Keyloop
United Kingdom
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Presentation","Negotiation","Customer relationships","Problem-solving"]

A Customer Success Manager for Motortech AI within Keyloop leads onboarding and ongoing value realization for a defined portfolio of accounts. You’ll build executive-level relationships, collaborate with sales to drive growth and retention, advocate for customer needs, and present performance metrics to senior management, ensuring high retention, satisfaction, and revenue growth.

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FursaFursa
Keyloop
Keyloop
6 months ago

Customer Success Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

A Customer Success Manager for Motortech AI within Keyloop leads onboarding and ongoing value realization for a defined portfolio of accounts. You’ll build executive-level relationships, collaborate with sales to drive growth and retention, advocate for customer needs, and present performance metrics to senior management, ensuring high retention, satisfaction, and revenue growth.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Champion customer success across assigned accounts to drive onboarding, renewal and long-term loyalty to Keyloop
  • •Build and nurture senior executive relationships across assigned accounts to solidify our partnership and commitment to the customer
  • •Work closely with the Sales organizations to develop growth and retention plans
  • •Foster strong customer relationships to enhance adoption, ensure retention and increase overall customer satisfaction
  • •Travel to customer sites as required and be involved in resolving a customer issue
Travel: Low travel

Key Requirements

  • •3+ years of Customer Success Management experience
  • •Experience with cloud-based enterprise software is a plus
  • •Ability to work independently and in a strong team environment
  • •Excellent communication, presentation and negotiation skills
  • •Willingness to travel
Experience:3+ yearsSaaSEnterprise softwareAutomotive
Skills:CommunicationPresentationNegotiationCustomer relationshipsProblem-solving
Languages:English

Company Brief

Keyloop
Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.
Industry: Automotive
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Belfast, United Kingdom
Founded: 2018
WebsiteLinkedIn