Customer Success

Anthropic
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Strategic mindset","Cross-functional collaboration","Project management","Communication","Roll up your sleeves mentality"]

Join the Customer Success team as an early Singapore-based Customer Success Manager, partnering with complex enterprise customers across ASEAN to drive successful adoption of Claude Enterprise, Claude Code, and the API. You’ll build strategic relationships, guide customers on best practices and usage planning, monitor adoption and value realized, lead change management for end-user adoption, and represent the ASEAN customer voice to help shape product and go-to-market strategies.

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Anthropic
Anthropic
1 day ago

Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Join the Customer Success team as an early Singapore-based Customer Success Manager, partnering with complex enterprise customers across ASEAN to drive successful adoption of Claude Enterprise, Claude Code, and the API. You’ll build strategic relationships, guide customers on best practices and usage planning, monitor adoption and value realized, lead change management for end-user adoption, and represent the ASEAN customer voice to help shape product and go-to-market strategies.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build trusting, strategic relationships with customer decision makers to understand business objectives and identify optimization and expansion opportunities
  • •Become an expert across Claude capabilities (API, Claude Enterprise, Claude Code) and guide customers to the right solutions
  • •Proactively drive usage planning and realized value by understanding current/future consumption and adoption
  • •Monitor usage patterns to identify optimization opportunities and address underutilization across consumption- and seat-based products
  • •Own the customer experience lifecycle with account success plans, Quarterly Business Reviews, and acting as the primary conduit between the customer and Anthropic

Pay and Benefits

Perks:Paid LeaveParental LeaveEquity

Key Requirements

  • •8+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer or similar)
  • •Mandarin language fluency
  • •Experience driving success across both consumption-based and seat-based business models, including expansion levers and success metrics
  • •Technical fluency to understand and articulate AI/ML concepts, API integrations, and software implementation patterns to various audiences
  • •Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
Experience:8+ yearsEnterprise AI adoptionAI/ML
Education:Bachelor's
Skills:Strategic mindsetCross-functional collaborationProject managementCommunicationRoll up your sleeves mentality
Languages:Mandarin
Tech Stack:Claude EnterpriseClaude CodeAPIAI/ML

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn