NTT

2 weeks ago

Helpdesk Senior Representative - ITIL

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Last checked: 5 hours agoStatus: Live

Reposted: first listed 4 hours ago

Job Summary

Provide L1 technical guidance for reported problems via telephone and email, guiding identification, prioritization, research, isolation, resolution, and follow-up. Act as a liaison between customers and internal departments to ensure online system issues are resolved accurately and on time. Perform basic troubleshooting for MS-related issues, apply foundational networking knowledge, and support computer-related technical incidents. Work rotational shifts.

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide L1 technical guidance to identify, prioritize, and resolve reported problems.
•Handle problem recognition, research, isolation, resolution, and follow-up steps.
•Act as a liaison between customers and internal departments to ensure timely resolution.
•Support basic troubleshooting for Microsoft-related issues.
•Perform basic technical troubleshooting for computer-related issues, using foundational networking knowledge.

Key Requirements

•6 months of experience in a technical support role
•Graduate with at least 6 months of technical support experience
•Provide L1 technical troubleshooting via telephone and email
•Good communication skills
•Ability to work rotational shifts

Experience:Technical support

Skills:CommunicationTroubleshootingProblem resolution

Tech Stack:ITILMS troubleshootingNetworkingComputersTelephoneEmail

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT