Service and Selling Coach

Waitrose & Partners
United Kingdom
Workplace: OnsiteFull timeGBP 28,400 - 34,400 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Coaching","Training delivery","Customer service","Planning","Prioritisation"]

Coach and train Partners in a John Lewis shop to deliver consistently excellent customer service and selling skills. Lead engaging group and one-to-one training, provide constructive feedback, and plan inductions for new Partners. Deliver practical technical training on shopfloor tools and learning platforms, while continuously improving your own knowledge to champion the John Lewis service standard.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Waitrose & Partners
Waitrose & Partners
2 hours ago

Service and Selling Coach

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Coach and train Partners in a John Lewis shop to deliver consistently excellent customer service and selling skills. Lead engaging group and one-to-one training, provide constructive feedback, and plan inductions for new Partners. Deliver practical technical training on shopfloor tools and learning platforms, while continuously improving your own knowledge to champion the John Lewis service standard.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Conduct engaging training and coaching sessions for Partners to improve service and selling skills.
  • •Provide Partners with constructive feedback to support personal development.
  • •Plan and deliver inductions for new Partners.
  • •Deliver and support technical training needed on the shopfloor, including tools, devices, apps, and learning platforms.
  • •Stay up to date with your own learning to champion the John Lewis service standard.

Pay and Benefits

Salary: GBP 28,400 - 34,400 annually
Perks:Flexible WorkingNight Premium

Key Requirements

  • •Confident delivering coaching and training in different styles, including group and individual sessions, with peer-to-peer feedback.
  • •Good computer skills to facilitate and produce training on different systems.
  • •Strong customer service skills.
  • •Experience in a customer-facing selling/retail environment.
  • •Ability to plan and prioritise your own time and workload.
Experience:Retail
Skills:CoachingTraining deliveryCustomer servicePlanningPrioritisation
Tech Stack:WorkdayOne Place LearningPDW

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn