Deal Desk Strategist

Freshworks
Chennai
Workplace: OnsiteFull timeFunction: Revenue Operations (RevOps)Experience: 8-10 yearsSkills: ["Communication","Detail-oriented","Process-driven","Judgment","Ability to manage multiple concurrent deals"]

Own Deal Desk support for larger, more strategic deals in your assigned region, working closely with AEs from deal inception through closure. Proactively drive deal strategy conversations, document deal event sequences, and coordinate deal structuring, order form updates, approvals, and Legal redlines. Join customer calls when needed to clarify terms and remove friction. Support deal velocity and close-period demands with accuracy and strong process discipline.

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Freshworks
Freshworks
2 days ago

Deal Desk Strategist

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Last checked: 10 hours agoStatus: Live

Job Summary

Own Deal Desk support for larger, more strategic deals in your assigned region, working closely with AEs from deal inception through closure. Proactively drive deal strategy conversations, document deal event sequences, and coordinate deal structuring, order form updates, approvals, and Legal redlines. Join customer calls when needed to clarify terms and remove friction. Support deal velocity and close-period demands with accuracy and strong process discipline.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Mid level

Key Responsibilities

  • •Own Deal Desk support for larger, more strategic deals in your assigned region embedded with assigned AEs.
  • •Proactively initiate deal strategy conversations, flagging early when additional structuring time may be needed.
  • •Document the sequence of events required to close each assigned deal and track progress to closure.
  • •Coordinate deal structuring and documentation, including order form updates, approvals, and Legal redlines.
  • •Support deal velocity and targets (deal cycle time, approval turnaround, accuracy, and Sales satisfaction), including occasional after-hours availability during peak close windows.

Key Requirements

  • •8-10 years of relevant experience in Deal Desk, Sales Operations, Revenue Operations, or a similar deal-support function.
  • •Experience supporting AEs directly on deals of varying complexity, including enterprise or larger accounts.
  • •Working knowledge of contract structuring, order forms, and standard commercial and pricing terms.
  • •Comfort coordinating with Legal on redlines, with good judgment for when to escalate non-standard terms.
  • •Clear written and verbal communication skills, including joining customer calls when needed.
Experience:8-10 yearsEnterprise accountsSales operationsRevenue operationsDeal deskB2B SaaS
Skills:CommunicationDetail-orientedProcess-drivenJudgmentAbility to manage multiple concurrent deals
Languages:English (US)

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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