Customer Service Agent: French (Night Shift)

Fever Up
Spain
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Planning","Organization","Prioritization","Communication","Interpersonal communication","Problem-solving","Reliability","Attention to detail","Time management","Adaptability","Teamwork","Decisiveness"]

Provide customer support for incidents and inquiries via email, phone, and social media during a night shift schedule. Manage incoming calls and chats, deliver accurate information using the right tools, and resolve complaints within time limits while following procedures and maintaining customer records. You’ll also support parallel Operations work as incident resolutions vary. French (oral & written) and strong Spanish or English are required, with Zendesk experience preferred.

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FursaFursa
Fever Up
Fever Up
1 year ago

Customer Service Agent: French (Night Shift)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide customer support for incidents and inquiries via email, phone, and social media during a night shift schedule. Manage incoming calls and chats, deliver accurate information using the right tools, and resolve complaints within time limits while following procedures and maintaining customer records. You’ll also support parallel Operations work as incident resolutions vary. French (oral & written) and strong Spanish or English are required, with Zendesk experience preferred.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide customer service by e-mail, phone, or social media to solve incidents.
  • •Manage incoming calls and chats and handle customer service inquiries.
  • •Provide accurate, valid, and complete information using the right methods/tools.
  • •Handle customer complaints with appropriate solutions and alternatives, and follow up to ensure resolution.
  • •Follow communication procedures, guidelines, and policies; keep records and file documents; perform parallel Operations work as needed.

Pay and Benefits

Perks:Remote WorkHealth InsuranceGym Membership

Key Requirements

  • •Previous experience in User Support or Customer Service positions are highly valuable.
  • •Previous experience using Zendesk is preferred.
  • •High French level (oral & written) and fluent in Spanish or English.
  • •Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
  • •Detail-oriented with excellent time-management skills and the ability to adapt quickly to change.
Skills:PlanningOrganizationPrioritizationCommunicationInterpersonal communicationProblem-solvingReliabilityAttention to detailTime managementAdaptabilityTeamworkDecisiveness
Languages:FrenchSpanishEnglish
Tech Stack:Zendesk

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn