Associate Manager, Merchant Strategy & Operations

DoorDash US
New York, San Francisco, Seattle, Chicago, Austin, Denver, Atlanta
Workplace: OnsiteFull timeUSD 105,400 - 155,000 annuallyFunction: Strategy & Corporate DevelopmentExperience: 4-6 yearsEducation: bachelorsSkills: ["Communication","Cross-functional collaboration","Data-driven decision-making","Leadership","Problem-solving"]

Lead the merchant support experience once merchants are live on the DoorDash platform. Own both the strategy and execution for how we serve merchants, transforming support into a tech-first, scalable experience that improves merchant satisfaction, retention, and loyalty. Use data-driven decision-making to experiment, analyze, and implement new initiatives, and partner cross-functionally across product, operations, marketing, sales, finance, and analytics to drive go-to-market outcomes.

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DoorDash US
DoorDash US
1 month ago

Associate Manager, Merchant Strategy & Operations

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead the merchant support experience once merchants are live on the DoorDash platform. Own both the strategy and execution for how we serve merchants, transforming support into a tech-first, scalable experience that improves merchant satisfaction, retention, and loyalty. Use data-driven decision-making to experiment, analyze, and implement new initiatives, and partner cross-functionally across product, operations, marketing, sales, finance, and analytics to drive go-to-market outcomes.
Location: New York, San Francisco, Seattle, Chicago, Austin, Denver, Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Manager level

Key Responsibilities

  • •Lead the merchant support experience for merchants once they’re live on the platform.
  • •Build strategy and ensure fast, seamless solutions to minimize operational friction when merchants face issues.
  • •Use data-driven decision-making and business judgment to drive go-to-market execution for new merchant-focused initiatives.
  • •Partner cross-functionally with product, operations, marketing, sales, finance, and analytics to land key initiatives.
  • •Transform support into a tech-first, scalable experience that drives merchant satisfaction, retention, and loyalty.

Pay and Benefits

Salary: USD 105,400 - 155,000 annually
Equity and Bonus:Equity
Perks:401kParental LeaveWellness StipendCommuter BenefitsPaid LeaveHealth InsuranceDentalVisionPaid HolidaysDisability InsuranceLife Insurance

Key Requirements

  • •Bachelor’s degree with 4-6 years of experience in consulting, strategy, operations, technology, or related fields.
  • •Experience building strategy and executing initiatives in a fast-paced, ambiguous environment.
  • •Experience with analytical projects; proficiency in SQL is a plus.
  • •Strong written and verbal communication skills.
  • •Proven ability to thrive cross-functionally and lead projects across teams.
  • •Comfort leveraging AI tools to improve productivity and decision-making.
Experience:4-6 yearsConsultingStrategyOperationsTechnology
Education:Bachelor's
Skills:CommunicationCross-functional collaborationData-driven decision-makingLeadershipProblem-solving
Languages:English
Tech Stack:SQLAI tools

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn