Amplitude

1 month ago

Senior Technical Success Manager III - Strategic

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Senior Technical Success Manager, Strategic, owns customer deployment, adoption, and value realization across Amplitude’s digital analytics platform. Manages a portfolio of 10 accounts from presales through renewal, leading deployment planning, risk management, and executive business reviews. Drives product adoption, expands value with new capabilities, and partners with Account Executives on renewals and expansions.

Location: Atlanta, Austin, Boston, Charlotte, Chicago, Dallas, Hartford, Houston, Indianapolis, Minneapolis, New York, Philadelphia, Raleigh

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own deployment, adoption, and outcomes for a portfolio of 10 accounts, from presales through renewal.
•Lead deployment planning and implementation across your book, including scoping, deployment plan creation, kickoff meetings, use case alignment, and coordination of delivery.
•Track and manage risks and issues across active deployments, driving timely resolution.
•Monitor portfolio health through AI-augmented signals and engage proactively to accelerate adoption, renewals, and stakeholder engagement.
•Drive product adoption by running live working sessions, identifying new use cases, and showcasing platform capabilities to enable customer growth.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityRemote WorkLearning BudgetParental Leave

Key Requirements

•7+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS
•3+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities
•2+ years managing a portfolio of 10 Strategic accounts
•Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart
•Experience training or enabling non-technical teams to become data-sufficient.

Experience:7+ yearsB2B SaaSEnterprise software deploymentsCustomer successTechnical account management

Skills:CommunicationLeadershipProblem-solvingInfluencingProject management

Languages:English

Tech Stack:AmplitudeAIData architectureInstrumentationTaxonomyAI agent workflows

Company Brief

Amplitude

Provides a product analytics platform that helps teams understand user behavior, optimize digital products, and drive growth through event-based analytics, experimentation, and data-driven insights.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Amplitude

1 month ago

Senior Technical Success Manager III - Strategic

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Atlanta, Austin, Boston, Charlotte, Chicago, Dallas, Hartford, Houston, Indianapolis, Minneapolis, New York, Philadelphia, Raleigh

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own deployment, adoption, and outcomes for a portfolio of 10 accounts, from presales through renewal.
•Lead deployment planning and implementation across your book, including scoping, deployment plan creation, kickoff meetings, use case alignment, and coordination of delivery.
•Track and manage risks and issues across active deployments, driving timely resolution.
•Monitor portfolio health through AI-augmented signals and engage proactively to accelerate adoption, renewals, and stakeholder engagement.
•Drive product adoption by running live working sessions, identifying new use cases, and showcasing platform capabilities to enable customer growth.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityRemote WorkLearning BudgetParental Leave

Key Requirements

•7+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS
•3+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities
•2+ years managing a portfolio of 10 Strategic accounts
•Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart
•Experience training or enabling non-technical teams to become data-sufficient.

Experience:7+ yearsB2B SaaSEnterprise software deploymentsCustomer successTechnical account management

Skills:CommunicationLeadershipProblem-solvingInfluencingProject management

Languages:English

Tech Stack:AmplitudeAIData architectureInstrumentationTaxonomyAI agent workflows

Company Brief

Amplitude

Provides a product analytics platform that helps teams understand user behavior, optimize digital products, and drive growth through event-based analytics, experimentation, and data-driven insights.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn