Wiz

4 weeks ago

Senior Customer Experience Manager (West)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead strategic customer engagements to drive cloud security value for large-scale enterprise deployments, guiding multi-team initiatives from onboarding through Wiz adoption. Focus on security-first outcomes, stakeholder alignment from technicians to CISOs, and transforming customer programs with robust governance, enablement, and measurable business impact.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams.
•Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices.
•Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements.
•Build and grow strong relationships across the org from the day-to-day technicians to the CISO level.
•Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time.

Key Requirements

•6+ years of experience as a CSM, AE, or other customer-facing strategic role.

Experience:6+ yearsSecurity SaaSCloud securityEnterprise softwareFortune 100

Skills:CommunicationInterpersonal skillsLeadershipStakeholder managementPresentation

Languages:English

Tech Stack:Cloud securitySecurity SaaSTCO analysis

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wiz

Provides cloud security platform that detects and prioritizes risks across cloud infrastructure, workloads, and identities, enabling organizations to proactively identify and remediate threats across multi-cloud environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2020

Website LinkedIn

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Wiz