Abu Dhabi Islamic Bank

1 month ago

Customer Relationship Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Role focused on delivering high-quality customer service in retail banking. You’ll manage deposit and finance account documentation, handle inquiries, and ensure KYC/compliance while promoting ADIB’s products. The position requires supervising staff, driving service delivery, and supporting branch performance through process improvements and accurate reporting from Sharjah, UAE.

Location: Sharjah

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Deposit account documentation: Handle inquiries related to deposit accounts, open/close deposit accounts, ensure proper forms, observe KYC policies and CB instructions.
•Finance account documentation: Handle inquiries related to finance and covered cards, maintain customer files, prepare finance applications and obtain approvals, input data in system.
•Sales: Manage service delivery, sell and cross-sell ADIB’s products and promote ADIB’s image.
•Staff management: Manage subordinates, plan training and appraisals.
•Compliance: Ensure compliance with policies and procedures and perform key operational controls.

Key Requirements

•Broad knowledge of ADIB’s Retail Banking financial products & services
•Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
•Good Knowledge of UAE banking practices, regulations & risks
•Thorough Knowledge of all the Regulations issued by Central Bank of UAE
•General awareness of competitors in the local market

Experience:Retail banking

Skills:CommunicationCustomer serviceSalesTeam leadershipAttention to detail

Languages:English

Company Brief

Abu Dhabi Islamic Bank

Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1997

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Abu Dhabi Islamic Bank

1 month ago

Customer Relationship Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Sharjah

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Deposit account documentation: Handle inquiries related to deposit accounts, open/close deposit accounts, ensure proper forms, observe KYC policies and CB instructions.
•Finance account documentation: Handle inquiries related to finance and covered cards, maintain customer files, prepare finance applications and obtain approvals, input data in system.
•Sales: Manage service delivery, sell and cross-sell ADIB’s products and promote ADIB’s image.
•Staff management: Manage subordinates, plan training and appraisals.
•Compliance: Ensure compliance with policies and procedures and perform key operational controls.

Key Requirements

•Broad knowledge of ADIB’s Retail Banking financial products & services
•Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
•Good Knowledge of UAE banking practices, regulations & risks
•Thorough Knowledge of all the Regulations issued by Central Bank of UAE
•General awareness of competitors in the local market

Experience:Retail banking

Skills:CommunicationCustomer serviceSalesTeam leadershipAttention to detail

Languages:English

Company Brief

Abu Dhabi Islamic Bank

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1997

Glassdoor: 3.5

Website LinkedIn Glassdoor