NTT

1 month ago

Senior Client Manager

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Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Own named enterprise client accounts and manage end-to-end account growth, retention, and renewals across NTT’s solutions. Drive expansion by leading C-level business conversations, educating clients on offerings, and qualifying leads from aligned partners. Coordinate with Sales Specialists, pre-sales architects, and delivery teams to position solutions, track proposals, negotiate complex deals, and minimize churn using NTT’s sales methodologies and account plans.

Location: Belgium

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Take full ownership of assigned client accounts and act as internal client owner.
•Manage and grow relationships to drive expansion and renewals across solutions and services, minimizing churn.
•Lead business conversations at C-level, provide account monitoring and portfolio reporting, and own issue resolution.
•Collaborate with Sales Specialists, pre-sales architects, and delivery teams to position solutions, track scopes/proposals, and ensure timely delivery.
•Develop opportunity plans, maintain a lead pipeline in Salesforce.com, create client business plans, and lead complex contract negotiations.

Key Requirements

•Demonstrated track record selling solutions and managing enterprise accounts, especially Managed Services across multiple technology domains.
•Ability to structure and negotiate large, multi-year profitable contracts and manage the full sales and contracting process.
•Strong relationship-building skills with clients across all levels, including C-suite.
•Good knowledge of Managed Services (Networking, Collaboration, Data Centres, Security, etc.) with strong business acumen and negotiation skills.
•Fluency in English and native-level Dutch or French.

Experience:Enterprise accountsManaged services

Skills:Client-centricityProblem-solvingNegotiationCommunicationRelationship building

Languages:EnglishDutchFrench

Tech Stack:Salesforce.com

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT