Creative Operations Knowledge Migration Intern

Smartly
Chicago
Workplace: OnsiteInternshipFunction: Administration & Executive AssistanceSkills: ["Writing","Editing","Organizational skills","Detail-oriented","Presentation skills"]

Support the Creative Operations team during an upcoming product and workflow migration by creating and validating operational documentation and knowledge resources. Translate process and workflow changes into clear knowledge articles, guides, FAQs, and job aids. Audit existing documentation for accuracy and accessibility, coordinate documentation and training dependencies, and help schedule training sessions while tracking migration readiness updates.

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FursaFursa
Smartly
Smartly
2 days ago

Creative Operations Knowledge Migration Intern

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support the Creative Operations team during an upcoming product and workflow migration by creating and validating operational documentation and knowledge resources. Translate process and workflow changes into clear knowledge articles, guides, FAQs, and job aids. Audit existing documentation for accuracy and accessibility, coordinate documentation and training dependencies, and help schedule training sessions while tracking migration readiness updates.
Location: Chicago
Workplace: Onsite
Employment Type: Internship
Job Function: Administration & Executive Assistance
Seniority: Intern level

Key Responsibilities

  • •Develop and organize operational documentation and knowledge resources for the upcoming product and workflow migration.
  • •Translate operational changes into knowledge articles, process guides, FAQs, job aids, and other reference materials.
  • •Partner with Product, Process, Training, and Workflow Owners to gather and validate information.
  • •Audit documentation for accuracy, completeness, and accessibility; identify content gaps and support migration readiness.
  • •Track documentation, communication, and training dependencies; coordinate and schedule training sessions and provide migration progress updates.

Key Requirements

  • •Interest in or experience with instructional design, communications, technical writing, training, or knowledge management.
  • •Strong writing and editing skills.
  • •Highly organized and detail-oriented with the ability to manage competing priorities.
  • •Strong verbal and written presentation skills, including simplifying complex information into clear resources.
  • •Comfort coordinating with multiple stakeholders in a fast-paced, cross-functional environment.
Experience:Knowledge managementInstructional designTechnical writingChange management
Skills:WritingEditingOrganizational skillsDetail-orientedPresentation skills
Languages:En

Company Brief

Smartly
Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Helsinki, Finland
Founded: 2013
WebsiteLinkedIn