Client Services Associate – Technical Support

Interactive Brokers Group
Hong Kong
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Customer focus","Analytical thinking","Patience"]

Serve as the first point of contact for clients through phone, chat, and tickets, helping them troubleshoot issues and find step-by-step solutions. Support clients using Interactive Brokers’ trading platforms across desktop, web, and mobile, while partnering with internal technical teams to escalate complex bugs and ensure timely resolution. Identify recurring client pain points and relay feedback to improve products and services, delivering a polished client experience throughout.

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Interactive Brokers Group
Interactive Brokers Group
1 day ago

Client Services Associate – Technical Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as the first point of contact for clients through phone, chat, and tickets, helping them troubleshoot issues and find step-by-step solutions. Support clients using Interactive Brokers’ trading platforms across desktop, web, and mobile, while partnering with internal technical teams to escalate complex bugs and ensure timely resolution. Identify recurring client pain points and relay feedback to improve products and services, delivering a polished client experience throughout.
Location: Hong Kong
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the first point of contact for clients via phone, chat, and tickets, delivering a friendly and professional experience.
  • •Listen to client questions, ask the right follow-ups, and guide clients step-by-step toward resolution.
  • •Support clients using Interactive Brokers trading platforms on desktop, web, and mobile.
  • •Escalate more complex issues to internal technical teams while advocating for the client throughout the process.
  • •Spot recurring client pain points and share feedback to improve products and services.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalPaid Leave

Key Requirements

  • •Experience in a call center, customer service, or client support role; financial services experience is a plus.
  • •Excellent verbal and written communication with a confident, friendly phone manner.
  • •Comfortable with everyday computers, apps, and technology (technical background is a plus but not required).
  • •Calm, patient, problem-solving mindset with the ability to recognize, investigate, and escalate issues.
  • •Fluency in Cantonese and English (Mandarin is a plus), with a bachelor’s degree preferred; fresh graduates are encouraged to apply.
Experience:Financial services
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer focusAnalytical thinkingPatience
Languages:CantoneseEnglishMandarin

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn