Collections Administrator (B2B) - London

Datasite
London
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Critical thinking","Decision-making","Problem-solving"]

Manage B2B credit and collections for EMEA customers, ensuring timely resolution of receivables while protecting customer relationships. Coordinate with Sales, Billing, Accounts Receivable, and Operations to clear payment delays, disputes, and account issues. Monitor AR aging, prioritize delinquent accounts, run escalations in the collections system, and investigate payment discrepancies to find root causes. Maintain accurate collection records and report on outstanding receivables and escalations.

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Datasite
Datasite
4 days ago

Collections Administrator (B2B) - London

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Last checked: 7 hours agoStatus: Live

Job Summary

Manage B2B credit and collections for EMEA customers, ensuring timely resolution of receivables while protecting customer relationships. Coordinate with Sales, Billing, Accounts Receivable, and Operations to clear payment delays, disputes, and account issues. Monitor AR aging, prioritize delinquent accounts, run escalations in the collections system, and investigate payment discrepancies to find root causes. Maintain accurate collection records and report on outstanding receivables and escalations.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Perform B2B credit and collections functions for customer accounts and resolve payment delays and account issues.
  • •Coordinate with Sales, Billing, Accounts Receivable, and Operations to communicate clearly and drive issue resolution.
  • •Review and monitor open accounts receivable aging, prioritize delinquent accounts, and take appropriate action to secure timely payment.
  • •Investigate payment discrepancies, identify root causes, and partner with the appropriate teams to resolve mismatches.
  • •Prepare reports on collection status and escalations, conduct escalations through the collections system, and maintain accurate records of credit risks and receivable status.

Key Requirements

  • •Minimum 3+ years of related B2B collections experience.
  • •University degree or equivalent experience.
  • •Intermediate proficiency in Excel.
  • •Strong customer service skills and relationship-building with internal and external customers.
  • •Ability to communicate professionally via email, phone, and online channels; fluency in English (written and spoken) is required.
Experience:3+ yearsB2B collectionsCredit controlAccounts receivable
Education:Bachelor's
Skills:CommunicationCollaborationCritical thinkingDecision-makingProblem-solving
Languages:EnglishFrenchSpanish
Tech Stack:ExcelSalesforceSharePointGetPaid

Company Brief

Datasite
Provides board reporting and meeting-management SaaS that streamlines preparation, collaboration and follow-up for executive and board meetings, delivering secure workflows and AI-powered insights to improve decision-making for large organisations.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Funding: Series B
Headquarters: Zurich, Switzerland
Founded: 2011
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Glassdoor: 4.4
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