UKG Ready Customer Support Specialist - WFH

Distro
United States
Workplace: OnsiteFull timeUSD 15 - 22.63 annuallyFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Analytical problem-solving","Multitasking","Attention to detail"]

Provide expert, ticket-based support for clients using UKG Ready, focusing on HR Core and Benefits Administration. Troubleshoot and configure HRIS functionality including plan setup, open enrollment, workflows, permissions, and standard/custom reporting. Configure benefit plans (medical, dental, vision, FSA, HSA, 401(k)) and update HR settings, workflows, and security roles. Collaborate with Payroll and Implementation, train clients or internal teams, and maintain ownership of client communication while escalating technical issues appropriately.

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FursaFursa
Distro
Distro
2 days ago

UKG Ready Customer Support Specialist - WFH

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide expert, ticket-based support for clients using UKG Ready, focusing on HR Core and Benefits Administration. Troubleshoot and configure HRIS functionality including plan setup, open enrollment, workflows, permissions, and standard/custom reporting. Configure benefit plans (medical, dental, vision, FSA, HSA, 401(k)) and update HR settings, workflows, and security roles. Collaborate with Payroll and Implementation, train clients or internal teams, and maintain ownership of client communication while escalating technical issues appropriately.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary support resource for UKG Ready HR and Benefits modules.
  • •Review client tickets, gather requirements, and translate them into correct system updates or configurations.
  • •Troubleshoot HR Core configuration, Benefits Administration, and Open Enrollment configuration, testing, and deployment.
  • •Configure benefit plans and update/optimize HR settings, workflows, security roles, and reporting.
  • •Provide training and support documentation, collaborate with Payroll and Implementation, and escalate issues while maintaining client communication ownership.

Pay and Benefits

Salary: USD 15 - 22.63 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •2-5 years supporting or administering UKG Ready with an HR/Benefits focus.
  • •Hands-on UKG Ready experience and background in HRIS/HR operations or benefits administration.
  • •Strong understanding of HR operations and common benefit plan structures.
  • •Excellent communication and interpersonal skills for collaborating across teams and clients.
  • •Experience using Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications as needed.
Experience:2-5 yearsHR techHRISBenefits administrationCustomer support
Education:High School
Skills:CommunicationInterpersonal skillsAnalytical problem-solvingMultitaskingAttention to detail
Tech Stack:UKG ReadyHR CoreBenefits AdministrationOpen EnrollmentHRISMicrosoft OutlookMicrosoft TeamsMicrosoft ExcelMicrosoft PowerPointWorkflow routingCase management systemsReporting

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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