Customer Service Specialist

Qureos
Pennsylvania
Workplace: OnsitePart timeUSD 15 - 37 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Calm under pressure","Multi-tasking","Empathy","Patience"]

Handle a high volume of customer inquiries across phone, email, and live chat, diagnosing needs and resolving product or service issues by explaining solutions clearly. Maintain accurate customer records, process accounts, and file documents while building trust through open communication. Contribute feedback to improve customer service processes and follow established communication procedures and policies to deliver consistently high-quality support.

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FursaFursa
Qureos
Qureos
3 days ago

Customer Service Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Handle a high volume of customer inquiries across phone, email, and live chat, diagnosing needs and resolving product or service issues by explaining solutions clearly. Maintain accurate customer records, process accounts, and file documents while building trust through open communication. Contribute feedback to improve customer service processes and follow established communication procedures and policies to deliver consistently high-quality support.
Location: Pennsylvania
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage a high volume of incoming customer enquiries via phone, email, and live chat.
  • •Assess customer needs and provide accurate, complete information to achieve satisfaction.
  • •Resolve product or service problems by clarifying complaints, identifying causes, and explaining solutions.
  • •Keep comprehensive records of interactions, process customer accounts, and file documents.
  • •Build and maintain customer relationships through open, interactive communication and process improvement feedback.

Pay and Benefits

Salary: USD 15 - 37 hourly

Key Requirements

  • •Proven experience in a customer support role or a similar client-facing position.
  • •Excellent communication and presentation skills with a clear, professional telephone manner.
  • •Strong problem-solving skills and the ability to stay calm under pressure.
  • •Proficiency using CRM systems and standard office software.
  • •Ability to multi-task, prioritize, and manage time effectively, with a customer-oriented, empathetic attitude and patience.
  • •Minimum high school diploma or equivalent required.
Education:High School
Skills:CommunicationProblem-solvingCalm under pressureMulti-taskingEmpathyPatience
Tech Stack:CRM systemsPhoneEmailLive chatOffice software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn