Customer Service Agent (Remote)

Jerry
Atlanta, Richmond, Las Vegas, Salt Lake City, Austin, Miami
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Skills: ["Multitasking","Customer-focused","Communication","Problem-solving"]

Handle inbound calls from existing insurance customers and process service requests like adding/removing vehicles and drivers, updating lienholder details, and sending policy documents. Answer questions about coverage and policy benefits, and proactively help retain policyholders who may be at risk of cancellation. Work in a flexible schedule, receive training and mentorship, and use your call-center experience to keep policies—and customers—moving smoothly.

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Jerry
Jerry
11 hours ago

Customer Service Agent (Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Handle inbound calls from existing insurance customers and process service requests like adding/removing vehicles and drivers, updating lienholder details, and sending policy documents. Answer questions about coverage and policy benefits, and proactively help retain policyholders who may be at risk of cancellation. Work in a flexible schedule, receive training and mentorship, and use your call-center experience to keep policies—and customers—moving smoothly.
Location: Atlanta, Richmond, Las Vegas, Salt Lake City, Austin, Miami
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to inbound calls from existing customers
  • •Process service requests including adding/removing vehicles and drivers and updating lienholder information
  • •Send policy documents and help customers with questions about coverages and policy benefits
  • •Help retain policyholders by finding solutions for customers at risk of cancellation

Pay and Benefits

Salary: USD 19 - 21 hourly
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kRemote WorkPaid LeavePaid Parental

Key Requirements

  • •2+ years of experience working in a call center environment
  • •Ability to multitask and manage multiple competing priorities
  • •Passion for helping others
  • •Ability to process service requests for existing insurance policies
  • •Comfort communicating with customers about coverages, policy benefits, and changes
Skills:MultitaskingCustomer-focusedCommunicationProblem-solving
Certifications:P&C license

Company Brief

Jerry
Provides an AI-powered AllCar™ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor