Senior Retail Operations Manager

Alo Yoga
Sydney, Australia, New Zealand
Full timeFunction: Business OperationsExperience: 10+ yearsSkills: ["Project management","Problem-solving","Self-starter mindset","Cross-functional collaboration","Decision-making"]

Drive operational excellence for Alo’s retail strategy across Australia and New Zealand by translating global operating models into high-performing in-market execution. Partner with Global Retail Operations and local leadership to assess gaps, localize processes, and pilot improvements using ANZ as a test market. Own store-opening and critical-path readiness, strengthen fulfillment and inventory flow, manage KPIs, and lead field communications and support operations through tools like Zipline and ticketing systems.

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Alo Yoga
Alo Yoga
1 day ago

Senior Retail Operations Manager

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Last checked: 13 hours agoStatus: Live

Job Summary

Drive operational excellence for Alo’s retail strategy across Australia and New Zealand by translating global operating models into high-performing in-market execution. Partner with Global Retail Operations and local leadership to assess gaps, localize processes, and pilot improvements using ANZ as a test market. Own store-opening and critical-path readiness, strengthen fulfillment and inventory flow, manage KPIs, and lead field communications and support operations through tools like Zipline and ticketing systems.
Location: Sydney, Australia, New Zealand
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Translate and scale global retail operating models into effective execution across Australia and New Zealand.
  • •Assess global systems, processes, and tools to identify required local adaptations, and design market-specific operational processes when needed.
  • •Co-develop new operating models and technology enhancements with Global Retail Operations, using ANZ as an innovation test market.
  • •Manage cross-functional critical-path milestones for new store openings and new formats to ensure day-one operational readiness.
  • •Own ANZ retail calendar, field communications (via Zipline), support model (ticketing), and performance against operational KPIs (e.g., inventory accuracy, shrink, replenishment & recovery, and omnichannel fulfillment).

Key Requirements

  • •Minimum 10 years in multi-country retail operations management with regional execution experience (global brand preferred).
  • •Proven project management skills to develop and manage against detailed timelines.
  • •Ability to identify issues, propose thoughtful solutions, and implement improvements as a self-starter.
  • •Ability to support a non-traditional work schedule, including holidays and weekends, as needed to support stores.
  • •Advanced knowledge of Microsoft Office Suite (especially Excel and PowerPoint) and AI tools such as Claude or ChatGPT.
Experience:10+ yearsRetailMulti-countryGlobal retail
Skills:Project managementProblem-solvingSelf-starter mindsetCross-functional collaborationDecision-making
Languages:English
Tech Stack:Microsoft Office SuiteExcelPowerPointClaudeChatGPTZipline

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn