Kempinski

4 days ago

Spa Supervisor / Trainer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Oversee daily spa operations to ensure smooth floor management, appointment flow, and excellent guest service. Lead onboarding, technical instruction, and curriculum development for therapists, including luxury etiquette and product/ingredient education to support retail cross-selling. Conduct performance audits, enforce hygiene and safety standards, and ensure spa equipment is serviced and operating safely to maintain premium spa quality.

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Seniority: Manager level

Key Responsibilities

•Oversee daily opening/closing procedures, therapist scheduling, treatment room assignments, and appointment flow.
•Serve as the main point of contact for guest inquiries, feedback, and complaints, resolving issues to maintain satisfaction.
•Monitor spa product/retail/linen inventory, place orders, and run monthly audits to reduce wastage.
•Train and onboard therapists on SOPs, signature massage/body techniques, specialized therapies, and luxury hospitality etiquette.
•Conduct performance audits, enforce hygiene and safety compliance, and ensure spa equipment is serviced and functioning safely.

Key Requirements

•Have 3–5 years of luxury spa or wellness experience, including 1–2 years as a supervisory, team lead, or trainer.
•Hold a valid license or certification in Massage Therapy, Esthetics, Spa Management, or Cosmetology.
•Demonstrate strong leadership, organization, and problem-solving skills for daily operations and team development.
•Be proficient in Spa Management Software (POS systems) and Microsoft Office.
•Fluent in English (written and spoken); ability to speak local languages is highly preferred.

Experience:3-5 yearsLuxury spaWellness

Skills:LeadershipOrganizationProblem-solvingEmotional intelligencePatient teaching

Certifications:Massage TherapyEstheticsSpa ManagementCosmetology

Languages:English

Tech Stack:Spa Management SoftwarePOS systemsMicrosoft Office

Company Brief

Kempinski

Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Kempinski

4 days ago

Spa Supervisor / Trainer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Seniority: Manager level

Key Responsibilities

•Oversee daily opening/closing procedures, therapist scheduling, treatment room assignments, and appointment flow.
•Serve as the main point of contact for guest inquiries, feedback, and complaints, resolving issues to maintain satisfaction.
•Monitor spa product/retail/linen inventory, place orders, and run monthly audits to reduce wastage.
•Train and onboard therapists on SOPs, signature massage/body techniques, specialized therapies, and luxury hospitality etiquette.
•Conduct performance audits, enforce hygiene and safety compliance, and ensure spa equipment is serviced and functioning safely.

Key Requirements

•Have 3–5 years of luxury spa or wellness experience, including 1–2 years as a supervisory, team lead, or trainer.
•Hold a valid license or certification in Massage Therapy, Esthetics, Spa Management, or Cosmetology.
•Demonstrate strong leadership, organization, and problem-solving skills for daily operations and team development.
•Be proficient in Spa Management Software (POS systems) and Microsoft Office.
•Fluent in English (written and spoken); ability to speak local languages is highly preferred.

Experience:3-5 yearsLuxury spaWellness

Skills:LeadershipOrganizationProblem-solvingEmotional intelligencePatient teaching

Certifications:Massage TherapyEstheticsSpa ManagementCosmetology

Languages:English

Tech Stack:Spa Management SoftwarePOS systemsMicrosoft Office

Company Brief

Kempinski

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor