Product Manager: Customer Onboarding Experience

Constructor
United Kingdom
Workplace: RemoteFull timeFunction: Product ManagementExperience: 3+ yearsSkills: ["Customer obsession","Systems thinking","Cross-functional collaboration","Written communication","Metrics-driven decision making"]

Own the end-to-end integration journey for customers and SIs, with a north star of time-to-value. Lead a CDX (SDKs, UI libraries, docs, extensibility) and CDI (tracking/instrumentation, data attributes, event validation, reliability/correctness) roadmap to reduce integration time, defects, and escalations. Build validation and debugging tooling, define support boundaries, and partner with Engineering and Customer Success to ship integration-ready capabilities while tracking KPI improvements.

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FursaFursa
Constructor
Constructor
1 month ago

Product Manager: Customer Onboarding Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the end-to-end integration journey for customers and SIs, with a north star of time-to-value. Lead a CDX (SDKs, UI libraries, docs, extensibility) and CDI (tracking/instrumentation, data attributes, event validation, reliability/correctness) roadmap to reduce integration time, defects, and escalations. Build validation and debugging tooling, define support boundaries, and partner with Engineering and Customer Success to ship integration-ready capabilities while tracking KPI improvements.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Define and drive a roadmap that measurably reduces integration time, defects, and escalations.
  • •Improve integration correctness for key tracking flows by reducing common failure modes and adding robust validation and diagnostics.
  • •Build and evolve validation and debugging tooling so customers, Solutions Engineers, and Customer Success can self-serve faster.
  • •Define and report CDX+CDI KPI metrics (time-to-first-value, adoption, defect rate, escalation volume, doc findability) and drive continuous improvement.
  • •Partner with Engineering, Solutions/CS, and other Product teams to sequence work, de-risk launches, and ensure new capabilities ship integration-ready.

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid LeaveEquityRemote WorkHome OfficeLearning BudgetParental LeaveHealth Insurance

Key Requirements

  • •3+ years of product management experience shipping developer-facing or integration-heavy products (e.g., SDKs, APIs, web tracking/instrumentation, data pipelines, developer tooling).
  • •Ability to reduce time-to-value or integration complexity in a B2B SaaS environment with concrete, measurable outcomes.
  • •Technical fluency to reason about event flows, browser/web constraints, attribution, versioning, breaking changes, and rollout risk without needing to be an engineer.
  • •Strong cross-functional collaboration across Engineering, Customer Success, Solutions, and other Product teams, including aligning on support boundaries.
  • •Experience defining metrics and making decisions with imperfect data, plus strong written communication for specs, integration guides, and stakeholder updates.
Experience:3+ yearsB2B SaaS
Skills:Customer obsessionSystems thinkingCross-functional collaborationWritten communicationMetrics-driven decision making
Tech Stack:SDKsAPIsTracking/instrumentationEvent validation toolingDashboardsTransformersGenerative LLMsUI libraries

Company Brief

Constructor
Provides an AI-powered site search and product discovery platform for e-commerce and retailers, improving search relevance, recommendations, personalization, and merchandising to boost conversions and average order value.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn