WFM Roster Coordinator-People Services ASPAC (Adelaide, South Australia, AU, 5000)

Serco
Adelaide, South Australia
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Independent work","Analytical thinking","Communication","Stakeholder engagement","Attention to detail"]

Coordinate workforce rosters for Serco’s Operational Support Centre team, ensuring staff allocation and roster changes are accurate and aligned to operational needs. Support real-time workforce management by handling system user queries, triaging phone questions, and backfilling vacancies. Partner with stakeholders to analyze performance trends, improve roster planning across multiple sites, and train team members on workforce management tools in a fast-moving environment with rotating shift coverage.

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FursaFursa
Serco
Serco
5 days ago

WFM Roster Coordinator-People Services ASPAC (Adelaide, South Australia, AU, 5000)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Coordinate workforce rosters for Serco’s Operational Support Centre team, ensuring staff allocation and roster changes are accurate and aligned to operational needs. Support real-time workforce management by handling system user queries, triaging phone questions, and backfilling vacancies. Partner with stakeholders to analyze performance trends, improve roster planning across multiple sites, and train team members on workforce management tools in a fast-moving environment with rotating shift coverage.
Location: Adelaide, South Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Optimise rosters across contracts to ensure teams are well-supported and operations run smoothly.
  • •Manage staff allocation and roster changes across multiple sites with accurate, timely updates.
  • •Backfill vacancies and train team members on workforce management tools.
  • •Collaborate with stakeholders to identify trends and improve performance.
  • •Triaging and resolving queries related to systems and central support.

Key Requirements

  • •Experience in workforce management or roster coordination (desirable).
  • •Ability to work independently and respond quickly in a dynamic environment.
  • •Strong analytical skills to make real-time, data-informed decisions.
  • •Excellent communication skills and confidence engaging diverse stakeholders.
  • •Keen eye for detail and commitment to accuracy.
Experience:Workforce managementRoster coordination
Skills:Independent workAnalytical thinkingCommunicationStakeholder engagementAttention to detail
Tech Stack:ServiceNowGenesysUKGT2W

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn