Smartly

1 year ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Customer Success Manager focused on retention and growth for advertisers in social media across the DACH region. Own a book of business, advise on online marketing strategies, resolve advertiser issues, and collaborate with partners (Meta, Pinterest, Snapchat, TikTok) and product teams to improve adoption and outcomes. Berlin-based with hybrid work and travel to events.

Location: Berlin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage and nurture your own customer accounts through day to day communication and online marketing expertise.
•Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work.
•Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc).
•Develop and maintain excellent knowledge and skills for Smartly.io tool and paid social advertising in general so that you re constantly able to solve customers' problems.
•Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok.

Travel: Medium travel

Key Requirements

•3+ years of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic)
•experience in a customer success or similar customer-facing function
•proactive problem-solver with a positive attitude and a strong desire to help customers reach their goals
•comfortable addressing technical challenges and collaborating with technical teams when needed
•strong spoken and written communication skills in English

Experience:3+ yearsAdvertisingDigital marketingSocial media

Skills:CommunicationProblem-solvingCollaborationEnglishCustomer-facingStrategic thinking

Languages:English

Tech Stack:MetaPinterestSnapchatTikTokGoogleSmartly.ioPaid socialFacebookInstagramCreative Advertising Technologies

Company Brief

Smartly

Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn

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Smartly

1 year ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Berlin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage and nurture your own customer accounts through day to day communication and online marketing expertise.
•Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work.
•Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc).
•Develop and maintain excellent knowledge and skills for Smartly.io tool and paid social advertising in general so that you re constantly able to solve customers' problems.
•Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok.

Travel: Medium travel

Key Requirements

•3+ years of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic)
•experience in a customer success or similar customer-facing function
•proactive problem-solver with a positive attitude and a strong desire to help customers reach their goals
•comfortable addressing technical challenges and collaborating with technical teams when needed
•strong spoken and written communication skills in English

Experience:3+ yearsAdvertisingDigital marketingSocial media

Skills:CommunicationProblem-solvingCollaborationEnglishCustomer-facingStrategic thinking

Languages:English

Tech Stack:MetaPinterestSnapchatTikTokGoogleSmartly.ioPaid socialFacebookInstagramCreative Advertising Technologies

Company Brief

Smartly

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn