Manager III, Customer Engineer

Manage and develop customer engineering teams in a district by maintaining customer relationships, conducting regular customer visits, and owning escalation procedures and corrective actions. Serve as the prime interface with product divisions (tech support, training, spares, reliability) while driving account planning, system installation planning/execution, RMA management, and district financial forecasting and cost efficiency. Lead through objectives, performance appraisals, and program monitoring (award and mentor programs).