Messaging Services Analyst

NTT
Noida
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer-centric approach","Communication","Problem-solving","Analytical skills","Independent judgment"]

Manage and support Microsoft 365 messaging and collaboration services, including Exchange Online, Teams, SharePoint Online, OneDrive, Outlook, and related user accounts, groups, and distribution lists. Troubleshoot O365 issues and incidents, handle escalations, and perform steady-state support and day-to-day administration tasks. Execute maintenance activities such as updates, patching, installations, upgrades, and use ITSM tools to process service requests, incidents, and reporting for end users.

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FursaFursa
NTT
NTT
2 months ago

Messaging Services Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Manage and support Microsoft 365 messaging and collaboration services, including Exchange Online, Teams, SharePoint Online, OneDrive, Outlook, and related user accounts, groups, and distribution lists. Troubleshoot O365 issues and incidents, handle escalations, and perform steady-state support and day-to-day administration tasks. Execute maintenance activities such as updates, patching, installations, upgrades, and use ITSM tools to process service requests, incidents, and reporting for end users.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage and maintain the Microsoft 365 environment, including messaging and collaboration services such as Outlook, Teams, SharePoint, OneDrive, and Exchange.
  • •Create and manage mailboxes, assign licenses, and administer user accounts, aliases, distribution groups, and shared resources.
  • •Monitor, troubleshoot, and resolve O365 issues and incidents, escalating to Microsoft support when needed.
  • •Handle steady-state support for email and collaboration services, working with end users and managing escalations.
  • •Perform maintenance tasks including server support activities, patching, software installations, upgrades, and tests.

Key Requirements

  • •3 years of experience supporting Office 365 environments with a focus on Exchange, Teams, and SharePoint platforms.
  • •Excellent customer service, problem-solving, and communication skills for working with end users.
  • •Strong ability to troubleshoot and resolve O365 incidents and escalate when needed.
  • •Knowledge of Microsoft 365 cloud services and applications, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams.
  • •Understanding of ITSM tools/platforms to handle service requests and incident management.
Skills:Customer-centric approachCommunicationProblem-solvingAnalytical skillsIndependent judgment
Certifications:Microsoft Office 365 certification
Tech Stack:Microsoft 365Exchange OnlineOutlookTeamsSharePoint OnlineOneDrive for BusinessMicrosoft 365 admin centerExchange Online admin centerITSM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn