3 months ago

Indigo Remote Technical Expert

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Source: Company careers pageValidated by: Fursa AI

Last checked: 29 minutes agoStatus: Live

Job Summary

Technical specialist providing advanced support for HP Indigo press hardware and software, acting as a trusted consultant to plan and implement innovative solutions. Leads cross-functional collaboration, mentors colleagues, and drives issue prevention and resolution across internal and external stakeholders. Remote role with a focus on real-time troubleshooting, training support, and architecture of customer solutions.

Location: Mexico

Workplace: Remote

Employment Type: Full time

Key Responsibilities

•Provide real time case troubleshooting as the Product Expert (PE) support resource for Indigo Remote Support Engineers.
•Interface with other teams to reduce silos (Focal Point to Field Service Engineers, Regional Specialists, Tech Group and GBU).
•Assist in preparation and presentation of training and tech debriefs; identify knowledge gaps and provide coaching (1:1 and team).
•Resolve moderate to complex technical problems involving hardware and software across internal/external customers and end users.
•Architect, deploy, manage, and integrate solutions within specific environments and participate in architecture and design reviews to improve product quality.

Key Requirements

•Four-year or graduate degree in any area, or related discipline or demonstrated competence.
•Typically 7-10 years of work experience in remote/telephone support or related field.
•Preferred ITIL certifications.

Experience:7-10 yearsRemote supportCustomer environmentsITIL

Education:Bachelor's

Skills:CommunicationMentoringProblem-solvingCustomer focus

Certifications:ITIL

Languages:English

Tech Stack:JavaPythonSQLLinuxUnixAWSSaaSPowerPointExcel

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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