Technical Success Manager

Darktrace
United States
Workplace: HybridFull timeUSD 100,000 - 115,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Presentation","Stakeholder management","Cross-functional collaboration"]

Own technical customer outcomes for an AI-driven cybersecurity platform by partnering with security, IT, and technical stakeholders. Drive deployment-to-adoption plans that reduce risk, accelerate time-to-value, and identify high-value use cases in day-to-day security operations. Use engagement and health indicators to spot adoption gaps and retention risk, and translate technical insights into renewal readiness, QBRs, and account strategy.

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FursaFursa
Darktrace
Darktrace
1 month ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 days agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own technical customer outcomes for an AI-driven cybersecurity platform by partnering with security, IT, and technical stakeholders. Drive deployment-to-adoption plans that reduce risk, accelerate time-to-value, and identify high-value use cases in day-to-day security operations. Use engagement and health indicators to spot adoption gaps and retention risk, and translate technical insights into renewal readiness, QBRs, and account strategy.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build trusted relationships with customer security and IT teams to understand priorities, workflows, and success outcomes.
  • •Create technical success plans that drive adoption, reduce risk, and deliver measurable value.
  • •Use product usage, engagement, and health indicators to identify adoption gaps, underutilization, and retention risks early.
  • •Guide customers from deployment to active use, accelerating time-to-value and reducing handover friction.
  • •Provide technical health insights for renewal readiness, QBRs, growth discussions, and account strategy, and surface expansion opportunities.

Pay and Benefits

Salary: USD 100,000 - 115,000 annually
Perks:Health InsuranceDentalVisionParental LeavePet InsuranceLife InsuranceCommuter Benefits401kEmployee Assistance

Key Requirements

  • •3+ years of experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
  • •Understanding of enterprise cybersecurity and environments such as networking, cloud, SaaS, or infrastructure.
  • •Proven ability to drive adoption, retention, technical value realization, and customer health improvement.
  • •Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
  • •Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
Experience:3+ yearsCybersecurityEnterprise ITSaaS
Skills:CommunicationPresentationStakeholder managementCross-functional collaboration

Company Brief

Darktrace
Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 2013
WebsiteLinkedIn