Guest Service Agent (QA)

Power International Holding
Qatar
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 3+ yearsSkills: ["Communication","Customer service","Attention to detail","Resourcefulness","Leadership"]

Deliver exceptional guest experiences by serving as the primary front-desk contact for check-in/out, payments, and issuing room keys. Respond to guest inquiries, requests, and complaints with accurate information and professional problem resolution. Provide details on amenities, local attractions, and dining, coordinate services with housekeeping and other departments, and maintain an organized, policy-compliant front desk. Handle calls and messages and support administrative updates and reports.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Power International Holding
Power International Holding
2 days ago

Guest Service Agent (QA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver exceptional guest experiences by serving as the primary front-desk contact for check-in/out, payments, and issuing room keys. Respond to guest inquiries, requests, and complaints with accurate information and professional problem resolution. Provide details on amenities, local attractions, and dining, coordinate services with housekeeping and other departments, and maintain an organized, policy-compliant front desk. Handle calls and messages and support administrative updates and reports.
Location: Qatar
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Greet guests on arrival and perform check-in procedures, including ID verification, payments, and issuing room keys.
  • •Handle guest inquiries, requests, and complaints promptly and courteously to ensure satisfaction.
  • •Provide information on hotel amenities, local attractions, and dining options; assist with arrangements and reservations.
  • •Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests such as room service and repairs.
  • •Process check-outs, manage front-desk cleanliness and supplies, handle incoming communications, and complete required administrative updates and reports.

Key Requirements

  • •3+ years of working experience with 2 years relevant experience in guest services or a hospitality role.
  • •Ability to provide friendly, efficient customer service and exceed guest expectations professionally.
  • •Strong communication skills to interact effectively with guests, colleagues, and management (verbal and written).
  • •Attention to detail to process guest information accurately, handle reservations, and accommodate preferences.
  • •ERP knowledge with preferably SAP functional skills as a requirement.
Experience:3+ yearsHospitality
Skills:CommunicationCustomer serviceAttention to detailResourcefulnessLeadership
Tech Stack:ERPSAP

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website